Service Transition Manager

2 weeks ago

Reading, Reading, United Kingdom Primark Full time
Job Description

Our Technology teams are right at the heart of what we do. Surrounded by some of the best Technology Specialists in the industry, you'll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.

As the Service Transition Manager, you will ensure that new and changing Primark Technology solutions successfully translate into fully supported services. You will achieve this by validating that the standards and requirements for operational support have been met. You will enable consistent collaboration between our delivery teams and our operational support teams.

What You'll Get
The world is changing and it's important we support our colleagues. People are at the heart of what we do at Primark so it's essential we provide the right environment for you to perform at your best. That's why we offer benefits that put you first.

Some of our benefits are:

  • days of leave, plus bank holidays and if you want, you can buy 5 more.
  • Flexible Working, the opportunity for an early Friday finish, and a subsidised cafeteria.
  • Primark Perks – Discounts with some local partner businesses to our offices
What You'll Do:
In your role, you'll collaborate with different people across a range of skill sets. Here's a flavour of your day-to-day:
  • Engage with the Project Manager to understand the scope of their solution.
  • Plan and coordinate the transition activities in alignment with the project delivery lifecycle.
  • Assist in the definition and review of support-related Statements of Work (SoW).
  • Define the detail to align the Technology solution to the standard service model, and identify and document any exceptions as part of the Service Design.
  • Identify operational impacting risks throughout the lifecycle of the project.
  • Provide regular Service Transition status reporting.
  • Identify the project documentation to be handed over to operational support teams.
  • Coordinate the knowledge transfer to operational teams.
  • Coordinate the activities to implement the service wrapper/model.
What You'll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:
  • 5+ years working in a Service Transition role. Service Design experience would be advantageous.
  • Use of Service Management tools such as ServiceNow.
  • Passionate and committed to delivering value and a first-class service to users and customers.
  • An 'Agile' mindset to transition new and changing Technology solutions through iterative as well as traditional 'waterfall' project delivery methods.
  • Strong problem-solving abilities in a complex multi-tier technical environment.
  • Managing multiple workloads in a fast-paced and demanding environment.
  • Excellent communication, influencing and negotiation skills with the ability to foster strong effective teamwork and collaboration.
Ready? Good - because we can't wait to see what you can offer. You'll be joining a team of diverse, passionate, and talented individuals where you'll truly belong, collaborating on projects that will shape the future of our industry. If you're excited about this role but don't meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we'll help you develop yours.

If you need any reasonable adjustments or have an accessibility request during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

Function

Technology

Job Type

Employee - Permanent

Country

United Kingdom

Job Profile

ICT Management

Time Type

Full-Time

Service Transition Manager |

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