![Warner House](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
2 weeks ago
Role:
Customer Service Executive, Warner House (exclusive home interiors brand)
Location:
Wilmslow, 5 mins from town centre - beautiful offices, free parking, quiet location
Hours: 09:00 - 17:00 Monday to Friday
Start date:
ASAP
Salary:
£25k DOE
Due to continued expansion an exciting opportunity has arisen with our exclusive interiors business. Specialising in home têxtiles and decoration and aimed at the luxury end of the market.
The brand was established in the 19th century and is famous for its iconic fabric and wallpapers, now re-launching to the trade and online to meet contemporary shopping expectations.
New expansion into both the American market and bricks and mortar UK trade partners, will ensure a varied and interesting workload.
We are looking for an office based experienced customer service executive, to join our small and friendly team in characterful surroundings.
You will need an excellent telephone manner and effective keyboard skills, and work in a confident and organised fashion and have a genuine wish to help create satisfied customers.
Ideally, you will have worked in home interiors, fabrics and wallcoverings. Product knowledge would be an advantage but is not essential. This new position will focus on trade sales but will also include some consumer customer service duties.
In return, you will be well trained and supported and will share in the financial success of the business going forward.
Brief overview of responsibilities:
- Supporting the regional UK trade sales managers, international partners and their customers.
- Processing customer orders and supporting customer requirements through the order process.
- Troubleshoot any customer issues regarding orders, updating the customer at each stage of the process.
- Ownership of any escalated issues regarding delivery or collection, following up with the customer and logistic partners to ensure a fast resolution.
- Maintain a full understanding of the brand and products to ensure high quality assistance for presale enquiries.
- Representing the brand, you'll always provide an engaging, positive, vibrant and amazing customer experience.
- Keep customers informed of delivery updates, delays or stock issues.
- Provide excellent aftercare sales service by processing return requests in a timely and effective manner.
- Work closely with the production team and follow up on outstanding order and shipping updates.
- Follow customer order leadtimes with suppliers and ensure on time despatches.
To be considered for this opportunity, you will have:
- A confident and professional telephone manner
- Evident customer service experience with a customer first attitude
- Selfmotivated with a positive attitude
- Flexible in work content and working hours
- An interest in home furnishings and decoration
- Good organisational skills and able to work under pressure
- Proficient in microsoft office, with reasonable keyboard speed and familiar with a Mac and Apple device
- Fully literate and numerate with a high level of accuracy
Benefits include
- 33 day's holiday including bank holidays.
- Very generous staff discount scheme.
- 3 paid volunteering days.
- Beautiful rural office location with parking, close to Wilmslow town centre.
Job Types:
Full-time, Permanent
Pay:
£25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Onsite parking
- Paid volunteer time
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wilmslow: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
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