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Operations Manager
2 weeks ago
- We are in search of a skilled Insurance Operations Manager to lead the operations department for a London based technology financial services group.
- The company, a technology-based financial services firm established in 2018, offers bespoke solutions and cutting-edge technology in multiple financial services markets.
- The ideal candidate should have a deep understanding of insurance processes, regulatory requirements, and industry best practices.
- This role needs a strategic thinker who can manage daily operations, identify process improvement opportunities, and cost-saving initiatives.
- Key responsibilities include overseeing claims processing, underwriting, policy administration, and customer service functions.
- The successful candidate must possess strong leadership, analytical, and communication skills.
- This role is vital for the success and growth of the insurance business.
- Oversee daily operations of the insurance department.
- Ensure compliance with regulations and industry standards.
- Manage and mentor a team of insurance professionals.
- Develop and implement operational policies and procedures.
- Monitor key performance indicators for areas of improvement.
- Coordinate with other departments for seamless operations.
- Handle escalated customer issues and complaints.
- Manage relationships with external partners and vendors.
- Prepare and present operational reports to senior management.
- Implement process improvements for efficiency and cost reduction.
- Ensure accurate and timely claims processing and underwriting.
- Maintain up-to-date knowledge of industry trends and regulatory changes.
- Develop training programs for staff development.
- Oversee policy administration and customer service functions.
- Ensure high levels of customer satisfaction.
- Manage budget and resource allocation.
- Conduct regular audits for compliance and operational efficiency.
- Collaborate with IT for insurance software systems.
- Develop risk management strategies.
- Lead initiatives to improve data accuracy and integrity.
- Bachelor's degree in business, Finance, or related field.
- Minimum of 5 years experience in insurance operations.
- Strong understanding of insurance processes and regulations.
- Proven leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in insurance software and Microsoft Office Suite.
- Experience with process improvement methodologies.
- Strong organizational and multitasking skills.
- Attention to detail and high level of accuracy.
- Ability to handle confidential information with integrity.
- Customer-focused mindset.
- Experience in budget management and resource allocation.
- Knowledge of risk management principles.
- Ability to develop and implement training programs.
- Experience in managing vendor relationships.
- Strong project management skills.
- Adaptability to changing industry trends.
- Commitment to continuous learning and professional development.
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