Planning Manager

7 days ago

London, Greater London, United Kingdom Motability Operations Limited Full time
Reporting to the CX (Customer Experience) Strategy and Planning Lead, this role will work collaboratively and constructively with teams across Motability Operations to develop and manage the 1-3 year roadmap of key CX activities, and analysis of their impact on achieving CX objectives and targets (using measurement insights & evidence)
Supporting Senior Stakeholders in evaluating and making decisions to deliver CX priorities, and aligning the company around the CX Strategy for Motability Operations
Inputting into the overarching Customer Strategy, coordinating and aligning the CX roadmap with key teams and senior stakeholders
A passion for planning, organisation and creative problem solving, an excellent understanding of how people, objectives, process and systems link together in a complex organisational environment and able to identify dependencies and challenge constructively
Ability to synthesise complex ideas into plain language for effective communication with all stakeholders

Experience in a matrixed environment and delivering a roadmap of activity that delivers a balance of short term improvements and medium to long term differentiation.

Background or exposure to managing multiple priorities and resources at one time, working with cross-functional teams Knowledge and expertise in Project Management and/or Programme Management

We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK.

Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included.

We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK.

We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.

It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

An annual discretionary bonus
~15% non-contributory pension (9% non-contributory pension during probation period)
~ Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
~ Employee Discount Scheme with a huge number of retailers and an app to save on the go
~ Discounted Electric/Hybrid Car Salary Sacrifice Scheme
~ Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
~28 days annual leave with option to purchase and sell days
~ Funded Private Medical Insurance cover
~ Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
~ 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
~ Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
~ Access to Prayer room and quiet spaces whilst working in the office

Dental Insurance
Health and cancer screenings for you and your partner
Discounted gym memberships

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.

We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access.

With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist.

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