Head of Business Operations and Sourcing

1 week ago

London, Greater London, United Kingdom MS Amlin Full time
Job Description

  • Role: Head of Business Operations and Sourcing
  • Location: London
  • Hybrid
  • Position type: Full time, permanent
  • The role is responsible for the leadership and management of the collective Operations Strategy and Optimisation across all aspects of the MS Amlin Underwriting Ltd (MS Amlin) Operations function, reporting to the MS Amlin Operations Director.
  • The role is responsible for the leadership and delivery of the operating and sourcing capabilities, ensuring our operations and partners perform in line with our business strategy and market standards; identifying and executing on our sourcing strategy and; embedding an effective oversight and reporting culture over our internal, outsourced and market operational performance, risks and controls within appetite.
  • The role reports to the Operations Director, MS Amlin Underwriting Ltd (MS Amlin) and will work closely with other MS Amlin Function Heads, intragroup service companies, MS&AD entity peers and 2nd and 3rd line colleagues.
  • The role is required to observe and instil adherence to all relevant MS Amlin and MS&AD policies, risk frameworks as well as market, regulatory and legal standards and SMF24 responsibilities as appropriate.
  • About The Job
  • The role holder will be responsible for managing and delivering on specific areas of the operations strategy, enhancing internal operations, sourcing and managing service providers with a focus on driving scalable, profitable growth and resilient capabilities in line with our business goals and market practices. The portfolio of responsibilities will be shaped annually in line with strategic priorities, critical issues and emerging regulations or threats.

Key responsibilities will include:

  • Leadership of Business Operations and Strategic Sourcing targets, talent acquisition and creation of high performing inclusive culture. Acting as trusted partner across the business, with peers and partners.
  • Management and modernisation of capabilities, models and controls required to support Claims and Underwriting processes to support service excellence and cost admin ratio reduction.
  • Delivery of core business operations, such as Facilities, Corporate Insurances, Sourcing and Third Party Risk Management, Continuity and Incident Management.
  • Set standards and oversee drive continuous improvement in service performance for intragroup shared services and material outsourcers / nonoutsourcers includes Cyber, Procurement, Facilities, Data Privacy, Underwriting Operations, Market Services, Technology
  • Lead operational risk reduction, material outsource and third party oversight and frameworks to realise longterm value and develop shared success. Ensure standards, controls and tooling keep pace with data, legal, regulatory requirements, prevalent and emerging risks and to fulfil strategic developments.
  • Set the strategic sourcing vision, lead on identification, evaluation and negotiation with new, renewing and underperforming suppliers. Align with business objectives, technology principles and our market, regulatory and legal obligations in the execution and oversight to ensure performance, commercial value and risk are within tolerance. Establish appropriate terms of business, commercial principles and assess and mitigate inherent risk in contracting and service delivery. Establish and maintain exit and stressed exit plans for material and critical third parties.
  • Act as point of escalation for Business Service / Supplier Owners with vendors. Act as the Business Owner of selected material relationships. Act as the MS Amlin representative for selected multientity contracts. Ensure subcontracting is being managed effectively and to expected standards, working with partners and intragroup providers.
  • Lead operational resilience capabilities and continual maturity enabling MS AUL to detect, respond to, recover from and learn from potential disruptions to its important business services within defined impact tolerances. Embed resilience by design, manage investment to mitigate vulnerabilities, continually improve response and recovery practices, evolve testing strategies within own domain and with partners.
  • Responsible for response and evaluation of incidents across Cyber, Data, Third Parties, Infrastructure and People within internal and regulatory thresholds, focused on keeping the firm, clients and partners safe.
  • Responsible for all internal and external operations reporting, maintaining appropriate policies, controls and governance frameworks including chairing Operations Committee, material third party reviews, business continuity and crisis committees. Developing best in class Management Information, to support issue and risk measurement, decisions and reporting to Board Committees and Regulators as required.
  • Support cyclical and ongoing operational risk management, including identifying and preempting risks materialising, overseeing remediation, leading on aspects of the

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