IT Support Analyst UK&I

1 week ago

London, Greater London, United Kingdom Worldline UK&I Full time
This is Worldline


We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.

The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.

And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers.

Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses persistent challenges of the payment world.

We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies.

If you are a highly-skilled Internal IT Support, then get ready to join our company

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement and customer experience.

We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness.

We would like to welcome an organized, innovative and process driven colleague to our team.

Day-to-Day Responsibilities​

Provide technical support and guidance to resolve users computer hardware and software problemsnCommunicates with users via Phone, Teams, Email and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps have already been takennApplies knowledge of computer software and hardware to assist users in resolving problemsnInstalls or assists with the installation and set-up of new hardware, software, and peripheral equipmentnCoordinates service or replacement of defective products from vendors and manufacturersnMaintains a knowledge base, of technical innovations, trends, and best practices: makes recommendations for new software and hardware that could benefit the UK&InDrafts or revises user training proceduresnMaintains logs of support services provided in ServiceNownManaging stock levels of DWS equipmentnWork closely with colleagues, developers, testers and a wide variety of end user to ensure technical compatibility and user satisfactionnAdhere to SLA's set by Global IT

Who Are We Looking For

We look for big thinkers.

People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow.


In practice this means:
You master new skills and technologies quickly and are not afraid to try solving issues yourselfnYou pride yourself on your excellent organizational skillsnYou have strong and proven experience in relationship management, problem solving and communicating (written & oral) effectively with internal and external stakeholders at all levels

Perks & Benefits


At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid.


On top of that, you will also:
part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwidenwith inspiring colleagues and be empowered to learn, grow and accelerate your careern25 days holiday + bank holidaysnemployee private medical cover, access to a virtual GP servicento discounts and cash backs on shopping *na range of flexible benefits through salary sacrificenan Income protection @ 67% of base salary for 5 years, subject to Ts & Csna Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension schemenPension – the company will match contributions up to 10%

Shape the evolution


We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow.

Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society.

With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go.

Join our global team of 17,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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