Band 3

6 days ago

Hampstead, United Kingdom Royal Free London NHS Foundation Trust Full time

Job summary

Job Summary:? To provide a courteous reception service to patients and clinicians in line with officeprocedures, contributing to the overall efficient and effective running of designatedout-patient clinics.? To work closely with nursing and medical staff to ensure that any issues in clinicare raised immediately to maintain an excellent level of service to patients.? The post-holder will work as part of the Out-patient's team, ensuring and efficient,high quality and timely service is provided. This includes providing a welcomingand professional service to patients when manning the reception clinic(s).? To manage the booking of designated follow up clinics and ensure that these arebooked efficiently and that any booking issues are raised immediately with medicalstaff to ensure patient care is not compromised.

Main duties of the job

Out-patient Front of House Receptionist, Band 3

Permanent Role

Royal Free London

Hours per week

We are looking for an Out-patient Front of House Receptionist to support Out-patient department. The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments and work effectively as part of the out-patient team.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in with the public in an administrative position. You will be expected to give excellent customer care in a busy and high pressured working environment, working across multiple out-patient clinic locations. You should also have excellent communication and interpersonal skills and a high attention to detail and accuracy.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

To find out more about working at the Royal Free please visit our website

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link

Job description

Job responsibilities

1. ROLES AND RESPONSIBILITIESReception: To greet patients in a courteous manner and check them into clinic on arrival via thecurrent electronic systems in line with the trust out-patient operational work processes Ensure administrative cover during clinic times, communicating with supervisor if anyproblems. To check out patients on the EPR system after consultation ensuring all appropriatedata is recorded accurately in a timely manner in line with the information on the clinicoutcome form or in line with departmental procedure when there is no outcome form Ensure that walk-in (WI) patients (not entered on the clinic list) are registered ontoEPR as appropriate Ensure that all Choose and Book and DNAs are actioned appropriately at the end ofthe clinic To deal sensitively and discreetly with patients queries both in person and bytelephone Excellent communication skills are needed to overcome barriers of understanding To actively keep patients informed of any delays in clinic via notice boards and inconjunction with nursing teams To make follow-up appointments ensuring the patients are booked into the appropriateclinic and are given an appointment within the clinically agreed timescale at the time ofclinic To control the number of patients per clinic ensuring that clinics are not overbookedand to advise the Out-patient supervisor of any capacity problems within clinics. To liaise closely with clinical teams to ensure mutual understanding of clinic rules andcapacity issues that could compromise the booking of follow up patients within clinicaltimescales. To work with nursing staff while in clinic to ensure all clinic outcome forms arecompleted accurately and entered onto Cerner. Direct patients after consultation to various department for specific tests To help with printing EPR cover-sheets for any relevant documents generated on clinic.

Person Specification

Education & professional Qualifications

Essential

Good general education, including GCSE English grade "C" or above, or equivalent

Royal Free World Class Values

Essential

Demonstrable ability to meet the Trust Values

Experience

Desirable

Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar. Knowledge / experience of computer systems

Skills and aptitudes

Essential

Excellent customer care skills, including ability to use judgement, tact & diplomacy A high degree of accuracy and attention to detail Experience of prioritising own workload in a highly pressured working environment Knowledge of patient confidentiality and the Data Protection Act

Desirable

Ability to successfully manage and resolve difficult situations Excellent telephone manner Excellent communication skills, both written and spoken Effective interpersonal skills, to liaise and negotiate with people/staff at all levels Good IT skills, including proficiency in the use of windows based applications Excellent organisational skills Experience of record keeping Experience of using own initiative to help solve a problem or improve a service Experience of team working

Personal Qualities & attributes

Desirable

Self-motivated and solution focussed Flexible and adaptable

Other Requirements

Essential

Positive approach to service needs Reliable Polite

Desirable

Prepared to learn new skills Confident Be able to undertake moderate physical efforts for periods of time to lift, file and carry

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