Learning and Development Digital Designer

2 weeks ago

London, Greater London, United Kingdom Financial Ombudsman Full time £43,000
Digital Learning Designer page is loaded Digital Learning Designer
Digital Learning Designer
We are seeking a creative and innovative Digital Learning Designer to join our team. You will be responsible for designing, developing and delivering engaging digital learning experiences for our employees.
Contract: 12 month FTC
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office.

As a Digital Learning Designer, you will collaborate with subject matter experts, stakeholders, and colleagues to design, develop and deliver engaging and effective digital learning solutions for various internal audiences and platforms.

The key to success in this role is to apply instructional design principles, learning theories and best practice to create learner centric and outcome-oriented digital learning experiences, such as aligning the content with the learners needs, preferences, and goals, using active learning strategies, providing feedback and reinforcement.

Designing, developing, and evaluating fitting digital or hybrid learning solutions across all areas of the organisation
Collaborating with internal subject matter experts, stakeholders, and colleagues to conduct training needs analysis, define learning objectives and evaluate learning outcomes, using methods such as interview, surveys, focus groups and tests
Working closely with and advising the Learning Partners about effective digital learning wraparounds. Then creating engaging content as required to support the learning aim/outcomes
Managing multiple digital learning projects simultaneously, ensuring timely delivery, quality standards and budget compliance, using project management tools and methodologies such as agile or scrum, and communicating effectively with the project team and stakeholders
Keeping your knowledge up to date of our customer journey in order to build relevant content and delivery platforms for our case handling area

Staying up to date on the latest trends and innovations in digital learning and technology and continuously exploring new ways to enhance the learning experience, such as microlearning, adaptive learning, artificial intelligence, and gamification.

Managing the learning & journeys module within Workday to ensure a suitable customer experience during use. You will be expected to become a workday SME.
Generating, interpreting, and presenting digital learning analytics to stakeholders, informing, and recommending areas of improvement
Continuously ensuring all our internal digital learning content is updated to capitalise on of the latest learning trends, using 5di process or similar strategies
UK travel will be required
Experience of Digital Design and development.
Good understanding of UX/UI design including authoring tools and their capabilities – such as Elucidat, Articulate storyline, Camtasia, Vyond, Adobe suite
Previous digital learning content using storyboards and various digital tools
Working to deadlines, with awareness of Agile or Scrum methodologies
Creative and innovative with a passion for generating new ideas and challenging the status quo
Why Financial Ombudsman Service?
Our values define our culture, influence our decisions, and underpin our vision and strategy. We also offer an attractive, competitive salary and flexible benefits to suit our people. 25 days holiday entitlement, with the option to buy extra or sell days
~ Generous pension
~ Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
~ Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
~ Employee Assistance Programme
~ Extensive opportunities for personal and career development
~ Beautiful and bright London office looking over the Thames and near to mainline stations
~ Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader.

If you would like to speak to a member of our team about any reasonable adjustments you need, please email -ombudsman.

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don't forget to follow us while you're there
Financial Ombudsman Service
We're an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. The Financial Ombudsman Service is an equal opportunities employer.

All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We are proud to be a Disability Confident employer.

You will need to demonstrate that you meet the minimum criteria in your CV in order to qualify for the Disability Confident scheme.

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