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Call Quality Trainer
2 weeks ago
- Full training provided and supportive working culture
About Our Client:
My global are an amazing global business who have their head office based in Croydon and have a hugely supportive working culture in addition to continued career progression.
The main duties of the role will include:
- Working with large teams to help support with new starters and training needs.
- Bringing out the best in staff members by provided ongoing support and advice.
- Conduct 'endtoend' file assessments to ensure we are focused on the entire customer journey.
- Conduct feedback meetings with front line colleagues in liaison with the relevant team manager.
- Liaise with team managers in recommending appropriate bespoke coaching on call handling/ file quality.
- Utilise the appropriate resource to ensure individuals receive the relevant training or additional assistance to meet the business needs.
- This role is Monday
- Friday and in office with the hours being 9am 5pm.
The Successful Applicant:
Team player
Attention to detail
Exceptional communication skills
Self-motivated
What's on Offer:
Excellent staff beneifts
Supportive working culture
Full training provided
- Contact
- Christine Walsh
- Quote job ref
- JN
- Phone number
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