Customer Service Advisor

2 weeks ago

Liverpool, Liverpool, United Kingdom Love2shop Full time

Job title:
Customer Service Advisor

Salary:
£22,308

Contract type: 6x month FTC (Potential opportunity for permanent contract end of January)

Location:
Hybrid 2-3 days in Liverpool office & remaining days from home

Training:
will be provided, full time in the office for first 2 weeks is required

Start date: 22nd July 2024
**Interviews: ASAP

Who are we?

  • We do that by helping people to offer the gift of choice. With an incredible range of gift cards and vouchers, Love2shop lets lucky recipients open the door to hundreds of top high street brands and retailers and go spending They can do that instore or online.
  • Sometimes we work in the consumer market, and sometimes we are all about businesstobusiness and insight data tells us that over 60% of the UK population recognises the Love2shop brand.
  • This year, Love2shop has been officially recognised as one of the UK's Best Places to Work by Great Places to Work. This means that we join other incredible brands acknowledged as UK companies which create warm, welcoming cultures where employees are looked after and given good opportunities to thrive and succeed.
  • We've been around for more than 55 years so you could say we really know our onions But we're also forwardthinking and progressive having recently been acquired by UKbased company, PayPoint, so there are many exciting developments to look forward to.
  • And this is where you might feel your eyebrow twitching? Because we've got our recruitment radar tuned in for a new team member someone to help us build our future vision for Love2shop.
  • We would love you no pun intended to be part of our Love2shop journey.
  • As a disabilityconfident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.
  • If you love people and want to belong to a team that champions good, strong values, you'll thrive in Love2shop. So, what's holding you back? Send us your CV and covering letter today and leave the rest to us
-
Is this you?

  • As part of the role you will be responsible for delivering an outstanding customer experience in every customer interaction ensuring customers' requirements are met and surpassed whilst ensuring compliance to all policies, processes and regulations.
-
As part of your role, you will:

  • Handle high volume inbound telephone calls from external customers
  • Provide help and assistance in resolving customer issues 'first time most of the time'.
  • Accurately maintain and manage accounts ensuring customer records are up to date with relevant outcomes and actions.
  • Take appropriate action where complaints are received and/or errors found and ensure these are promptly resolved and reconciled.
  • Collate feedback and be the voice of the customer supporting other areas of the business with user acceptance and customer experience testing.
  • Complete daily/weekly/monthly reports issued by your line manager.
  • You have great interpersonal and communication skills.
  • You have experience of working in a customer facing role and possess a passion for customer first.
  • You have a positive cando attitude.
  • You are competent in the use of Microsoft Office (Word, Excel, Outlook).
  • You are a great team player.
  • You are organised & methodical with the ability to work calmly under pressure.
  • You are a good at problemsolving skills.
  • You have good timemanagement skills with the ability to keep to task.
  • You take accountability for your actions treat people with respect.
  • You are able to collaborate with others within and outside of the department.

What can you expect?
As well as fabulous colleagues, amazing office space and engaging work, there are loads of additional benefits we offer right now:

  • 25 days' holiday per year, plus bank holidays
  • Company pension scheme
  • Fabulous kitchen space which offers free tea and coffee
  • Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation
  • Family friendly leave
  • Hybrid working
  • IT equipment provided

Description


As part of the role you will be responsible for delivering an outstanding customer experience in every customer interaction ensuring customers' requirements are met and surpassed whilst ensuring compliance to all policies, processes and regulations.


Key Responsibilities

  • As part of your role, you will:
  • Handle high volume inbound telephone calls from external customers
  • Provide help and assistance in resolving customer issues 'first time most of the time'.
  • Accurately maintain and manage accounts ensuring customer records are up to date with relevant outcomes and actions.
  • Take appropriate action where complaints are r

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