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Applications Support Senior Manager
4 months ago
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Reconciliation Support Team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
Working as an Applications Support Senior Manager, you will play an integral role in running and maintaining the production environment for reconciliation applications so that the our Operations and Risk & Control users can confidently service their clients.
The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF's products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability.
You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners.
You will play an integral role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe.
What you'll do
- Provide functional oversight to production support team in Belfast.
- Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
- Manage, maintain and support applications and their operating environments. This includes focusing on stability, quality and functionality in line with service level expectations
- Partner with appropriate development and production support areas and teams to prioritize bug fixes and support tooling requirements
- Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
- Implement and drive automations focused on productivity improvements and toil reduction
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
- Requires awareness of audit and compliance related issues.
What we'll need from you
- Relevant Production Support experience as lead in any financial domain is essential.
- Experience in supporting reconciliation application (including vendor product SMARTSTREAM TLM) is preferable.
- Good Unix/Linux and Python skills
- Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
- Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred
- Experience working with Oracle Database, Hadoop, Apache Spark, Hive, Starburst
- Experience with Middleware solutions such as Tibco EMS, Kafka
- Good written and verbal communication skills
What we can offer you
The SMBF Production Management organization follows Best in Class Application Support procedures, technical solutions, Risk & Controls procedures. You will be exposed to advanced technologies used to build Reconciliation Platform. The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
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