Hotel and Spa Reservations and Reception Team Member

2 weeks ago

Warminster, Wiltshire, United Kingdom Bishopstrow Full time

Be a Hotel and Spa Reservations and Reception Team Member but most importantly be you

At our hotel we want our people to be themselves and that means you. Join our team and here is what you'll get for being yourself:

• Monthly service payments as well as monthly pay

• Free parking for team members

• Flexible working hours – Tell us what suits you during your interview

• You'll be fed by our chefs when you're on duty

• Progression and training opportunities throughout Kaleidoscope Hotels

• Cash savings benefits to make your monthly pay go further plus wellbeing support for you and your family

• Discount on eating, drinking and sleeping at all of our properties

• Discounts on local gyms and hospitality (and tattoos)

• £500 refer a friend scheme

• Work in a stimulating environment as part of a diverse community of people

• Be part of a team who live and breathe our purpose
And there's more where these came from...

Voted into the Times 100 best places to stay 2024, our beautiful hotel is nestled within 30 acres of glorious Wiltshire countryside, Bishopstrow is the place for exuberance and enjoyment. The whimsical country house hotel offers gregarious rooms, a huge spa and a brand new restaurant that blend refined Georgian elegance with delicious bright colours; imaginative with a dollop of fun. When Kaleidoscope bought the hotel back in July 2021, they promised to re-inject the love and personality that the property so deserved, and we've absolutely done that With newly refurbished suites, a re-launched kitchen garden restaurant and a plethora of pop-up spa and restaurant concepts on their way, Bishopstrow is the perfect place for anybody wanting to be part of an exciting ever changing journey.

What's it like to work with us? Well, we are an imaginative, playful team who encourage each other to remain unconventional, no matter if you're new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be the you'est you, you can be; it makes working in this hotel that little bit more exciting.

We stand behind being big hearted, respecting each other, our guests and the wider community. On top of that, we are ALWAYS serious about giving our guests a bloody good time

Get a better look at our team culture here:

Show excellent communication as you work closely with all hotel­­­ and spa teams and their managers to maximise the guest experience

As Hotel and Spa Reservations and Reception Team Member what
you'll be doing

Be our 'go to' person for room, event, dinning, and spa reservations based at our spectacular Bishopstrow Hotel and Spa
Provide the very best of guest service with faultless hotel and spa knowledge of all we have to offer so you can help our guests
Working a variety of weekend and week day shifts you will be the personality our guests experience when planning their stay with us
Show our guests we care throughout their stay by answering queries and resolving issues
Take care of the finer detail with check ins, check outs,
preparing bills and taking payments
Sharing your knowledge of our hotel and all it has to offer
so you can help our guests and perhaps offer a little upsell too
Be guided by our General Managers and Senior Team on how we can maximise revenue through upselling, upgrading and sharing our latest offers

What happens
next with your

Hotel and Spa Reservations Team Member application?

Attract our
attention with your application and we'll call you. After we speak on the
phone you can expect a friendly invite to spend an hour or two on a Team
Insight with your chosen department – Ask all your questions and we will ask
you a few too. If all goes well, you may just become part of the team



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