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Customer Service Agent
4 months ago
Islington
£23/hr
Start date:
ASAP
AKTON Recruitment is working closely with the local authorities and we are looking for a Customer Service Agent in the Islington area.
Principal accountabilities- Signpost into the community and/or other council services, where appropriate, whilst also encouraging the use of self-serve for those that can and to support others with assisted self-serve.
- To partake in quality conversations with service users by offering support with presenting need but also the underlying needs and issues using a strengths-based approach by making every contact count.
- To work collaboratively with other services to embed prevention and early intervention into our approach to ensure those with more complex needs are provided with a wrap-around support package.
- To work collaboratively with other services to embed prevention and early intervention into our approach to ensure those with more complex needs are provided with a wrap-around support package
Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
Good experience in the public sector working in front-line service delivery either face to face or over the telephone.
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