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Healthcare Support Worker

3 months ago

London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full time

As a health care assistant, you will be:

  • Working as part of a team of staff providing clinical support to outpatient clinics under the supervision of registered nursing staff.
  • Ensuring that all the assigned clinical areas are tidy and ordered at all times and maintain the hygiene and cleanliness of the environment.
  • Facilitating the operation of the outpatient clinics by managing the flow of patients through clinics maintain the hygiene, cleanliness and orderliness of the clinic environment.
  • Making sure that all necessary information is available for clinics to operate effectively and to record clinical activity and outcomes using the appropriate hospital system.
  • Carrying out care tasks (patients' clinical observations) delegated from professionally qualified staff, appropriate within clear guidelines and to supervise less experienced staff in the clinical areas, ensuring patient focused care is delivered.
Utilise advanced communication skills to greet the patient, in a friendly and professional manner, when they arrive at reception.

Introduce yourself to new arrivals and explain your part in their journey.

Where appropriate use the patients name when talking to them, maintain eye contact and smile.


Put patient care and attentions first at all times and regularly ask 'what else can I do to help?' Always explore the customer care knowledge and skills.

Proficiency in the phlebotomy procedures is essential for this role.


Keep patients informed at every stage of their journey, providing explanation, advice and support where appropriate, escalating more complex queries to senior colleagues.


At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.

Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.


Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.


The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.