Senior Resource Planner

2 weeks ago

Edinburgh, Edinburgh, United Kingdom abrdn Full time
Job Description1 Broadway Park – The Gyle – Edinburgh12 Month Fixed Term ContractJob Description

At abrdn, our goal is to help our clients become better investors.

Clients worldwide rely on us to discover investment opportunities that fit the future, delivering the desired outcomes. Our technology and insights empower them to make informed decisions, while the strong partnerships we cultivate enhance our expertise. By promoting responsible investing, we aim to contribute to a better world.

We're on the lookout for a Senior Planning Analyst to join our Adviser Vector team, supporting the planning of our operational and customer-facing teams.

If you have a solid background in resource planning roles and can juggle multiple tasks while meeting expectations, you're the one we need. You should grasp planning for both front and back-office functions and be able to demonstrate your skills in meetings with senior leadership.

You must excel in numeracy, be proactive, and showcase excellent accuracy and decision-making abilities.

This role is within our Workforce Planning team, crucial for supporting our customer-facing teams in achieving outstanding results by ensuring they have the right people in the right place at the right time for the best customer experience.

To succeed in this role, you must have:
  • Strong numeracy skills and adaptability to change
  • Desire to thrive in a fast-paced, dynamic environment
  • Great interpersonal and communication skills
  • Ability to collaborate effectively with other teams

You will analyze data, including commercial and operational data, to detect trends and offer recommendations to positively impact our outcomes.

  • Analyze past data to strategically plan resources
  • Ensure adequate resources based on historical data
  • Conduct 'what if' assessments to understand the effects of changing requirements on customer-facing teams
  • Understand shifts in operational FTE, joiner/movers/leavers, and their impact on service
  • Show simplified plans to engage a senior audience through both written and verbal presentations
  • Lead meetings with colleagues at various levels, up to Head of Function
Experience Requirements
  • Proficiency in Excel, Power BI, Power Query, and PowerPoint
  • Understanding of key Resource Planning principles
  • Knowledge of statistics & analytics and workforce planning
  • Desirable knowledge of WFM systems and Telephony products (AWS Connect, Verint)
  • Ability to interpret data effectively
  • Strong collaboration and stakeholder management skills
Moreover, we understand that additional skills beyond the minimum criteria can significantly boost your success in this role. These include:
  • Being a team player who collaborates effectively, putting team goals ahead of personal ones
  • Strong Organisational Skills and meticulous attention to detail
  • Excellent time management skills, efficiently planning and prioritizing tasks to meet deadlines
  • Self-Motivation, taking the initiative to address challenges proactively
  • Ownership of work, ensuring alignment with organizational objectives and quality standards

We are pleased to announce that we are now a Disability Confident Committed – Level One employer. Therefore, if you have a disability and wish to apply for one of our UK roles under the Disability Confident Scheme, please inform us by completing the relevant section in our candidate questionnaire, and our team will assist you during the application process.

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