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Associate, Training
3 months ago
We provide the financial infrastructure that powers the global economy.
As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.
We're building inclusive ways to support professional and personal development while strengthening the trust we've earned as a global market leader.
As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level.
Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe space to network, share ideas and create opportunities.
This involves handling inbound calls and email traffic for the Trade Desk, as well as monitoring all trading and market data systems proactively.
There will be many opportunities to provide input into the full lifecycle of projects and to directly impact the success of the team and company .
Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email/Jira queue and providing customer phone support.
Perform root cause analysis and communicate client issues that may arise .Onboard FIX and market data users through certifications, troubleshooting, and review.
Coordinate with Cboe FX Sales team for all new account onboarding requirements (UAT and PROD).
Report any trade issues with market makers and clients immediately .
Act as a backup for the Liquidity team during holidays or when otherwise needed.
Operational System Monitoring
Ad hoc project assignments.
Ability to participate in holiday coverage and work in-person at the office as required .
Proficiency in Windows and Linux.
Linux command line experience.
Familiar with networking fundamentals and debugging tools (telnet, ping, traceroute, netstat and Wireshark).
Proficiency with SQL.
Some shell scripting and Linux performance analysis.
Equivalent of bachelor's degree or higher.
We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Fair and competitive salary and incentive compensation packages with an upside for overachievement
Comprehensive private medical insurance for employees and their families which includes dental cover (taxable benefit)
Cboe pays for employee access to a private GP service (face to face or phone call consultations) to make it easy and convenient for you to see a doctor
Life and long term illness insurance for stability and peace of mind
EAP - This service intends to help employees deal with personal problems that might adversely impact their work performance, health and well-being.
This service includes short- term counselling and referral services for employees and their immediate family.Enhanced paid parental and adoption leave to support parents
Cboe offers pensions contribution up to 7% of base salary.
25 days holiday per year per holiday year for full time employees, increasing with length of service at a rate of one extra day per completed years' service, up to a maximum of 30 days.
Flexible, hybrid work environment, where you choose where and how you workDiscounted Employee Stock Purchase Plan
Employee referral bonus program
Complimentary lunch, snacks and drinks in any Cboe office
Volunteer opportunities to help you give back to your communities
We're investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed.
We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging.We're proud to be an equal opportunity employer - and celebrate our associates' differences, including race, religion, sex, sexual orientation, gender identity, national origin, ag e and disability
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.
Cboe does not use any other third party communication tools for recruiting purposes.
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