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Technical Account Manager

3 months ago

Great Barford, Bedford, United Kingdom Cooper Solutions Full time

You
Do you have proven Account Management experience in the motor industry?

  • Knowledge of Keyloop (Autoline/Kerridge/CDK) would be favourable although not essential.
  • Working knowledge of SQL Server, DBA skills a plus
  • Experience with troubleshooting software issues and testing experience a plus
Do you have excellent communication, presentation and organisational skills?
Do you want to work for a passionate and enthusiastic Company where your efforts are noticed and rewarded?
Are you looking for an opportunity to take your career to the next level in a fast growing, established and profitable Company who invests in its people?

The role

  • Comfortable working on their own initiative, representing the Company at all times in a professional manner
  • Be responsible for account plan activity for allocated key accounts
  • Install and rollout systems and training at dealer and Group level
  • Proactively review client account activity and performance based on agreed KPI's
  • Provide office based and onsite account management/webinars/refresher training support
  • Conduct dealer and Group level reviews at all levels of Management
  • Instil best practice and develop relationships to embed products and ensure renewal targets are met
  • Assist with new business setups
  • New dealer account creations in UI and SQL database for more complex setups
  • Assist with Development Tasks
  • Assist with SQL Database administration tasks
  • Test new features and bug fixes, and write supporting documentation
  • Proactively collate dealer feedback from releases/product enhancements
  • Provide input for new products, features, product usability and supportability
  • Document tasks and processes to build on product knowledge base
  • Investigate and explore cross selling opportunities in wider product portfolio
  • Support the field based sales team as required.
You must have a full clean driving licence and a flexible approach to travel.

Further information
As well as a competitive salary we offer the following benefits

  • Company car
  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Very generous maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes
  • Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more

If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day.

We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
PIB Group are committed to improving their environmental impact in a responsible way.

From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reducePIB's carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce.

We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.


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