Control and Response Relief Officer
2 weeks ago
Control & Response Relief Officer (Hybrid role)
Location:
Bradford & West Yorkshire
Job Title:
Control & Response Relief Officer
Hours:
hours per week
Salary:
£12.54 (Response)/ £13.64 (Control Operator)
Key Purpose of the Job
This role is a dual support role within our Manned Guarding and Mobile Response division.
The purpose of this role is to provide mobile patrol response services to various Kings Security sites, responding to alarm activations, providing support and back-up at various assignments and in accordance with the requirements of the Assignment Instructions provided on site and provide cover as a Control room Coordinator during periods of sickness/Annual Leave.
Key Job Responsibilities
- To use a company vehicle to provide mobile response for various Kings sites within a designated area.
- Respond to alarm activations and support static guards whilst on site, (if applicable)
- Liaise with customers whilst on the site with regard to security or other problems relating to the assignment. To ensure problems are resolved to the customer's satisfaction.
- To complete Event Response Sheet, the Guard's Report Book (if applicable) or other relevant documentation during each tour of duty and to report any security matters to the response centre.
- To ensure quality of service provided matches customer requirements, Company standards, and in accordance with the Assignment Instructions.
- To deal with problems brought to your attention by the customer and to inform our Control Room.
- To maintain a very high standard of personal appearance.
- Visit customer's premises to act as a visual deterrent and report anything suspicious
- Patrol customer's premises both internally and externally to provide a pro active deterrent
- Implement and act in accordance with the organisations information security policies
- Protect assets from unauthorised access, disclosure, modification, destruction or interference
- Implement particular security processes or activities, as requested by management
- Report security events or potential events or other security risks to the organisation
- Covering of shifts in instances of blowouts/sickness using the companies workforce management platform.
- Monitor the Time & Attendance platform to ensure all book on/off and health safety check calls are completed.
- Forward planning and rostering of officers using our workforce management software.
- Efficient and effective handling of incidents including alarm activations.
Essential requirements
- SIA Licence or valid SIA training certificates
- Excellent Written and Verbal Communications Skills
- Flexibility, willingness to work various shift patterns in line with operational needs
- Ability to write clear and concise reports
- Ability to remain courteous at all times
- To work calmly and professionally under pressure.
Desirable requirements
- Knowledge of security operations
- Clean UK Driving License
Job Types:
Full-time, Permanent
Pay:
£12.54-£13.64 per hour
Benefits:
- Company pension
- Employee discount
- Life insurance
- Store discount
Schedule:
- 12 hour shift
- Weekend availability
Experience:
- security: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
- SIA Licence (required)
Work Location:
In person
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