Customer Service Advisor

2 weeks ago


Leeds, Leeds, United Kingdom Blue Arrow Full time

Role:
Customer Service Advisor

Location:
Lloyds Banking Group, Lovell Park, Leeds, LS2 8DA

Salary:
£10.64 per hour including competitive Overtime rates and Flex pay

Contract:
Temporary, 6 months, ongoing

Hours:
Full time, 35 hours a week, Monday to Friday (8am-6pm) and every 2nd Saturday (9am-1pm).

We are looking for Customer Service Advisors to join the business in Leeds (LS2).

In this role you will be working in a customer orientated environment, and you will undertake a variety of tasks within a highly regulated business.


If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role.

A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a giant in the financial services sector.

Excellent computer or telephone technical support, customer service or banking will be advantageous.

This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know to settle in quickly and excel in your work.


Benefits:

  • Full paid training
  • Weekly pay
  • Generous holidays with 28 days per year
  • Blue Arrow Rewards and Discounts offered to our employees
  • Employee of the Month rewards
  • Competitive pay rate/Overtime/Pay progression

Key skills, experience and knowledge:
A positive approach to Customer Service is essential. Strong communication skills.

Has an excellent telephone manner.

Maintain a positive outlook with a desire to succeed. Flexible and adaptable to changing demands.

Ability to work as part of a team as well as independently.

Ability to motivate self and others to achieve challenging goals.

Very high attention to detail.

Principal Accountabilities & Key Tasks:


Answer customer inbound calls in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of customers at the first point of contact.


Become an advocate of the business' vision & values, being able to demonstrate this with each interaction with both colleagues and customers alike.


Ensure that systems, financial conduct requirements and branded product knowledge is kept up to date and that you are always working to these regulations.


Deliver a simple, efficient and straightforward customer experience with a high level of attention to detail and accuracy, aiming to meet customer's needs answering all queries using established procedures.


So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you.

Get in touch with us today.

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