Customer Service Advisor

1 week ago


Leeds, Leeds, United Kingdom Nineteen Recruitment Full time

Customer Service Advisor Opportunity
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We are delighted to be recruiting on behalf of a Building materials supplier, for a Customer Service Advisor, a role that is available on a full time basis based in Leeds._
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This is a permanent role with a salary of £23,920._
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Job Description_
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Duties_

  • Provide resolutions in a timely manner to any issue raised and ensure they are happy with the outcome in every case
  • Working alongside 5 other advisors
  • Be proactive in updating clients with relevant information regarding their order to ensure we deliver exceptional service
  • Answering queries and dealing with issues/concerns promptly
  • Having regular contact with the Logistics department regarding dispatch of orders
  • Liaising with the Sales Order Processing department on a daily basis
  • Keeping up to date with brochure/product launches
  • Being knowledgeable of the product range and having the ability to answer any queries customers may have about our products
  • Having regular meetings with the CSM on how to improve the service we provide and relaying customer feedback
  • Proactively look at ways we work to ensure we provide the best service to our customers
  • Building rapport with new clients this is key to this role and requires someone with excellent communication and customer service skills as you will be the point of contact and therefore the reputation of the brands rely on the service you provide
  • Build relations with our Sales Reps to provide support as needed mutually
  • Be proactive in resolving any issues and keeping the customer informed
  • Seek to continually develop and build knowledge for yourself
  • Report trends and issues to the CSM to ensure resolution put in place promptly and to ensure minimum disruption

What they are looking for

  • Ability to develop themselves
  • A desire to give 100%
  • Great customer service skills
  • Outstanding Communication
  • Team Player
  • Initiative
  • Bubbly and lively
  • Confidence

Benefits

  • 20 days holiday + bank holidays Free breakfast for employees Statutory Pension Gift card incentives associated with everyday competitive tasks

Hours worked

  • Office based 8.30am5pm, Monday
  • Friday

Targets

  • No specific individual targets as responsibilities so varied.

Opportunities to progress

  • Will be cross trained so that they gain the skills to fit in to other roles and develop their skillset

Job Types:
Full-time, Permanent

Pay:
£23,920.00 per year

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (required)

Work Location:
In person

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