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Service Manager
2 weeks ago
Full Time - 40hours per week (Monday - Friday 8am - 4.30pm)
Contract Type:
Permanent
Salary dependant on experience
Duties will include:
- Customer liaison role perfect for a passionate, customer focussed individual who is driven by high customer satisfaction levels
- In this role you will be required to provide support to coordination staff including holiday/ absence cover
- You will manage the department KPI's & job timescales
- You will be reporting directly to the Operations Manager and in her absence you will be responsible for supervision of the office staff.
- You will organise Project Manager's calendar providing support when required
- You will be expected to attend on site meetings with customers as and when required
Requirements:
- Several years' experience within a service/ maintenance type role with prior, demonstrated success
- Solid business acumen and excellent commercial awareness
- Previous customer service experience is essential
- Experience working within a dynamic, fast passed, working environment
- Ability to develop strong relationships with customers, suppliers and colleagues
- Excellent verbal and written communication skills
- Experience in a senior role, supervising/ managing other members of staff
- A confident individual who is comfortable making decisions
- Have a financial awareness relating to number of visits to site, parts purchasing and shipment dates
- Excellent phone manner, and previous experience speaking to customers over the phone
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