Service Manager

2 weeks ago


Birkenhead, Wirral, United Kingdom Brook Street Full time
Our client is looking for a Service Manager to join their team

Full Time - 40hours per week (Monday - Friday 8am - 4.30pm)

Contract Type:
Permanent

Salary dependant on experience

Duties will include:

  • Customer liaison role perfect for a passionate, customer focussed individual who is driven by high customer satisfaction levels
  • In this role you will be required to provide support to coordination staff including holiday/ absence cover
  • You will manage the department KPI's & job timescales
  • You will be reporting directly to the Operations Manager and in her absence you will be responsible for supervision of the office staff.
  • You will organise Project Manager's calendar providing support when required
  • You will be expected to attend on site meetings with customers as and when required

Requirements:

  • Several years' experience within a service/ maintenance type role with prior, demonstrated success
  • Solid business acumen and excellent commercial awareness
  • Previous customer service experience is essential
  • Experience working within a dynamic, fast passed, working environment
  • Ability to develop strong relationships with customers, suppliers and colleagues
  • Excellent verbal and written communication skills
  • Experience in a senior role, supervising/ managing other members of staff
  • A confident individual who is comfortable making decisions
  • Have a financial awareness relating to number of visits to site, parts purchasing and shipment dates
  • Excellent phone manner, and previous experience speaking to customers over the phone


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