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Service Administrator

3 months ago

Birkenhead, Wirral, United Kingdom JPF Systems Limited Full time

Duties will include:

  • Quickly & effectively dealing with all incoming enquiries from both new & existing customers
  • Organise & send paperwork, documents and computerbased information as per client KPI's
To assist customers with general or job specific enquiries / updates

Maintain and own both Customer & internal Portals & Trackers

Updates / Reports both internal & External

To be the first line response to all Key customers

Cost and Invoice jobs

  • Maintain accurate asset lists for each site
  • Maintaining strong relationships with customers as well as members of internal departments (i.e. Sales/Installs/Accounts), Service Engineers and suppliers
  • Provide secretarial assistance to members of relevant departments
  • Data input
  • Handling external or internal communication or management systems
  • Chase work authorisations and purchase order numbers from customers and clients


The company reserves the right to vary your duties and responsibilities at any time according to the needs of the company.


Requirements:

  • Previous experience in high pressure office environment is essential
  • Confident individual who is comfortable making decisions
  • Excellent phone manner, and previous experience speaking to customers over the phone
  • Excellent computer skills including Microsoft Excel, Outlook and Word required
  • Previous experience liaising with clients

Salary:
Up to £23,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
In person