Team Leader

6 days ago


Luton, Luton, United Kingdom APCOA PARKING (UK) LTD Full time

The Role:

Team Leader - Luton Airport - full-time - 4 on, 4 off -

£27,474.27 with a monthly attendance allowance of £132.75
Do you have supervisory experience? Are you customer focused with good communication skills?

We're looking for a Team Leader

who will offer guidance, direction and instruction to a team whilst

bringing outstanding customer service within the Airport sector.

You'll join a team that takes a real pride in what they do.

They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.

As a Team Leader you will supervise a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

Could you bring your spark to our Team? Here's what you need to know before applying:

Duties will include, but are not limited to;

  • Monitor and manage the daytoday operations of valet parking, ensuring that all dockets are filled in correctly and stored with the keys. Vehicles are retuned and ready in the correct location for customers.
  • Carry out Key audits ensuring all keys are accounted for
  • Ensure customers are greeted and booked in correctly
  • Ensure customer vehicles are driven and parked in a safe manner to and from allotted area
  • Maintain strong communications and consult daily with the Service Delivery Manager (SDM).
  • Be the first point of contact for any customer issues or complaints that arise on site. Carry out first line investigations.
  • To comply with company policy and procedures, health and safety law and other relevant legislation
  • Ensuring car park patrols, and litter picking is carried out
  • Ensure staff are logging into the Sikdata system to answer intercoms, raise barriers etc
  • To plan, prepare and allocate staff across the entire operation ensuring resources are deployed to the areas of most need during the working day.
  • To induct and train new members and carry out ongoing training of all team members. To monitor the performance of staff and ensure delivery of allocated tasks.

What you'll bring:

  • Experience of managing a team and working with members of the public
  • Excellent spoken and written English with working knowledge of MS Office
  • Sound financial and analytical skills with experience of preparing reports
  • Smart and Professional
  • Excellent work ethic with excellent interpersonal skills and the ability to build relationships at all levels.
  • You will need to Selfmotivated, proactive nature (Including selfdevelopment)

Are you willing to work on a shift rota basis of 4 on 4 off days and nights?

Also do you have a valid UK driving licence? As this essential.

  • Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?_
  • Are you able to take initiative and make choices that are right for our customers?_
  • Do you have a desire to succeed in your role?_

We'll ensure you're rewarded for all your hard work, which is why we offer a generous benefits package which includes but is not limited to:

  • £27,474.27 with a monthly attendance allowance of £132.7-42 hours per week
  • Full Uniform
  • Training and development
  • Company Pension
  • Employee discount scheme

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