Service Manager

2 weeks ago


Glasgow, Glasgow City, United Kingdom Victim Support Scotland Full time £4,530
This role will manage Victim Support Scotland teams in Glasgow, West and South West (On site)
Victim Support Scotland – Empowering People Affected by Crime.
We prioritize victims and witnesses, aiming for their voices to be heard, improved health and well-being, feeling safe, secure, and well-informed about the effectiveness of our organization, which significantly impacts their lives.Victim Support Scotland provides free, confidential support and information to individuals affected by crime and advocates for victim and witness rights.Our vision is to ensure that individuals affected by crime - victims, witnesses, and their families - are treated with dignity and respect and are central to the justice system in Scotland.Our mission is to guarantee that all those impacted by crime receive top-quality support to help them recover from their ordeals.
Role Details:
  • As part of the Corporate Leadership Team (CLT), you will report directly to the Director of Service Delivery, with responsibility for delivering, implementing, and evaluating services in your designated area.
  • Working collaboratively within a team to ensure the achievement of VSS's strategic objectives, actively participating in shaping future strategies and business planning to meet the needs of victims and witnesses effectively.
  • Overseeing staff and volunteers to ensure they are well-supported, knowledgeable, and capable of delivering services that cater to service users' requirements.
What You'll Need to Be Successful:
  • Demonstrated commitment to continuous professional development backed by a solid academic background.
  • Excellent quantitative and qualitative research skills, keen attention to detail, and exceptional organizational and planning abilities encompassing program, resource, and performance management.
  • Effective communication skills, both written and verbal, showcased through successful external relationship management and the capability to present complex information visually to diverse audiences.
  • The role is based in the Central Belt with travel required to all VSS locations.
Joining Victim Support Scotland, you will benefit from a comprehensive benefits package, including enhanced annual leave, a health cash plan, pension scheme, and continuous learning opportunities for personal and professional growth.
About the Role:Supporting employee development is crucial, with opportunities for learning and growth, funding success, and existing relationships with various Government Funds and Charitable Trusts and Foundations.If you have experience in crafting compelling funding proposals and managing relationships to secure substantial grants and philanthropic gifts, along with exceptional people management skills, your expertise is welcome to enhance the development and engagement team.If you are driven, adept at meeting income targets, and dedicated to strengthening the rights of children and young people, we encourage you to apply.


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