Current jobs related to IT Service Management Lead - Glasgow, Glasgow City - ACCA

  • Cybersecurity Risk Management Lead

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time

    About the RoleWe are seeking a seasoned expert in cyber risk management and information protection to join our team as an Information Security Manager. As a key member of our 2nd Line of Defence, you will lead efforts to manage cyber risks and ensure the business is protected from security threats.Key ResponsibilitiesLead the development and implementation...

  • Cloud Service Delivery Manager

    1 week ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery Manager - CloudBe-IT is seeking a skilled Service Delivery Manager to join our team in Edinburgh or Glasgow. As a key member of our cloud operations team, you will be responsible for ensuring the efficient delivery of cloud services to our customers.Key Responsibilities:Execute tasks related to analysis, reporting, and process development...

  • Cloud Service Delivery Manager

    7 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery Manager - CloudBe-IT is seeking a skilled Service Delivery Manager to join our team in Edinburgh or Glasgow. As a key member of our cloud operations team, you will be responsible for ensuring the efficient delivery of cloud services to our customers.Key Responsibilities:Execute tasks related to analysis, reporting, and process development...

  • Cloud Service Delivery Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Be-IT. As a key member of our Service Delivery team, you will be responsible for ensuring the efficient delivery of our cloud-based services to our customers.Key Responsibilities:Execute tasks related to analysis, reporting, and process development for...

  • Cloud Service Delivery Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Be-IT. As a key member of our Service Delivery team, you will be responsible for ensuring the efficient delivery of our cloud-based services to our customers.Key Responsibilities:Execute tasks related to analysis, reporting, and process development for...

  • Cloud Service Delivery Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery ManagerBe-IT is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Service Delivery team, you will be responsible for ensuring the efficient delivery of our cloud-based services to our customers.Key Responsibilities:Execute tasks related to analysis, reporting, and process development for capacity and...

  • Cloud Service Delivery Manager

    4 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery ManagerBe-IT is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Service Delivery team, you will be responsible for ensuring the efficient delivery of our cloud-based services to our customers.Key Responsibilities:Execute tasks related to analysis, reporting, and process development for capacity and...

  • Cloud Service Delivery Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery ManagerBe-IT is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Service Delivery team, you will be responsible for ensuring the efficient delivery of our cloud-based services to our customers.Key Responsibilities:Execute tasks related to analysis, reporting, and process development for capacity and...

  • Cloud Service Delivery Manager

    4 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery ManagerBe-IT is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Service Delivery team, you will be responsible for ensuring the efficient delivery of our cloud-based services to our customers.Key Responsibilities:Execute tasks related to analysis, reporting, and process development for capacity and...

  • Cloud Service Delivery Manager

    1 week ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery Manager - CloudBe-IT is seeking a skilled Service Delivery Manager to join our team in Edinburgh or Glasgow. As a key member of our cloud operations team, you will be responsible for ensuring the efficient delivery of cloud services to our customers.Key Responsibilities:Execute tasks related to analysis, reporting, and process development...

  • Cloud Service Delivery Manager

    7 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery Manager - CloudBe-IT is seeking a skilled Service Delivery Manager to join our team in Edinburgh or Glasgow. As a key member of our cloud operations team, you will be responsible for ensuring the efficient delivery of cloud services to our customers.Key Responsibilities:Execute tasks related to analysis, reporting, and process development...

  • Cloud Service Delivery Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery ManagerBe-IT is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Service Delivery and Account Management teams, you will be responsible for executing a range of tasks including analysis, reporting, and developing robust processes for capacity and resiliency management.Key Responsibilities:Task...

  • Cloud Service Delivery Manager

    6 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    Service Delivery ManagerBe-IT is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Service Delivery and Account Management teams, you will be responsible for executing a range of tasks including analysis, reporting, and developing robust processes for capacity and resiliency management.Key Responsibilities:Task...

  • Cloud Service Delivery Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    About the RoleWe are seeking a highly skilled Cloud Service Delivery Manager to join our team at Be-IT. As a key member of our cloud operations team, you will be responsible for ensuring the efficient delivery of cloud-based services to our clients.Key ResponsibilitiesExecute a range of tasks including analysis, reporting, and developing robust processes for...

  • Cloud Service Delivery Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time £38,000 - £45,000

    About the RoleWe are seeking a highly skilled Cloud Service Delivery Manager to join our team at Be-IT. As a key member of our cloud operations team, you will be responsible for ensuring the efficient delivery of cloud-based services to our clients.Key ResponsibilitiesExecute a range of tasks including analysis, reporting, and developing robust processes for...

  • Cloud Service Delivery Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time

    About the RoleWe are seeking a highly skilled Cloud Service Delivery Manager to join our team at Be-IT. As a key member of our Cloud Operations team, you will be responsible for ensuring the efficient and resilient delivery of our cloud-based services.Key ResponsibilitiesAzure Proficiency: You will have expertise in navigating the Azure portal and working...

  • Cloud Service Delivery Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Be-IT Full time

    About the RoleWe are seeking a highly skilled Cloud Service Delivery Manager to join our team at Be-IT. As a key member of our Cloud Operations team, you will be responsible for ensuring the efficient and resilient delivery of our cloud-based services.Key ResponsibilitiesAzure Proficiency: You will have expertise in navigating the Azure portal and working...

  • Lead Consultant

    5 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Resourcing Full time

    Lead Consultant - Financial Management SolutionsGlasgow and Edinburgh-based company Be-IT Resourcing is seeking a skilled Lead Consultant to join their Professional Services team. As a key member of the team, you will be responsible for implementing cutting-edge financial management solutions in a dynamic environment.Key Responsibilities:Implementation...

  • Lead Consultant

    5 days ago

    Glasgow, Glasgow City, United Kingdom Be-IT Resourcing Full time

    Lead Consultant - Financial Management SolutionsGlasgow and Edinburgh-based company Be-IT Resourcing is seeking a skilled Lead Consultant to join their Professional Services team. As a key member of the team, you will be responsible for implementing cutting-edge financial management solutions in a dynamic environment.Key Responsibilities:Implementation...

  • Site Services Manager

    1 month ago

    Glasgow, Glasgow City, United Kingdom TC Facilities Management Full time

    About the Position TC Facilities Management is seeking a dedicated Facilities Operations Manager to oversee a dynamic Distribution Centre contract. This role is primarily field-based, and the ideal candidate will be situated in the Glasgow area. You will play a crucial role in the efficient management of facilities services at the site, collaborating closely...

IT Service Management Lead

3 months ago

Glasgow, Glasgow City, United Kingdom ACCA Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a IT Operational Service Lead on a full time permanent basis. This position sits within the IT team. We are flexible on the location of this role.


The IT Operational Service Lead is a subject matter expert within the Commercial and Operational services team with specific responsibility for the leadership and quality of the IT Operational service.


They will have responsibility for the maturing, growth, governance, and control of the IT Operational Service in a heavily outsourced environment.


The IT Operational Service Lead will operate across IT, Transformation, and business functions to provide Supplier and Operational Service Management for IT owned services.

The IT Operations Service Lead may also have line management responsibilities with the team.

Reporting to the Head of Commercial and Operational Services on a day-to-day basis, you'll be involved in the following:

Responsible for the end to end IT Operational Service for ACCA globally.

Provide service management subject matter expertise to the IT department, wider ACCA business and supply chain.


Oversees Service Management through strategic suppliers and partners to ensure proactive service improvement and incident resolution with support of ACCA IT platform teams.

Continued development of internal IT operating model within your role scope.

Work in collaboration with your peer Supplier Managers to optimise Operational Service.

Act as Operational Service Lead advocate for IT across the organisation. Translates business requirements into service delivery strategies.


Ensure that strategic sourcing and supplier relationship management develops continuously so that the right tools, methods, and skills are in place to support developments and provide a consistent level of service to the organisation.

Will have discrete supplier management of one of more strategic suppliers (this will be their end-to-end performance including commercials).

Experience of managing service across multiple suppliers.

Be an expert in service management.

Experience of leading partner service managers across the whole range of IT services.


Be flexible to move from the leadership and oversight of service to direct involvement when required to solve major issues.


Ideally, experience of commercially managing strategic vendors providing transformation and operational services Extensive knowledge of IT and specifically IT service management.

Ability to lead multi-functional teams in delivering excellent service.


Able to demonstrate a clear understanding of service delivery & business strategies and to apply this understanding to shape commercial agreements.

Stakeholder management and reporting up to senior executive / board level.


We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this.

We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.


We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees.

We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here