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Housing & Customer Support Advisor

3 months ago

Bristol, Bristol, United Kingdom The Guinness Partnership Full time

About Us
The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide.


Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work.

Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

Our teams are enthusiastic, hardworking, passionate about supporting our customers. We provide a great person-centred service to enable our customers to live positive, independent lives.

Overview of the role


We're looking for someone with a strong track record in Extra Care Housing, delivering exceptional levels of customer service and who'll effectively manage and assist with housing related queries at our Lincoln Gardens scheme, i.e.

rent, housing benefit, budgeting, health & safety checks etc.

You'll be someone who enjoys effectively communicating to customers and promoting Guinness whilst modelling our behaviours. You will respond quickly and positively to resolve customer queries.


Reporting into the Extra Care and Support Manager, this exciting role provides a housing support service to our customers living in our Extra Care scheme.

This role is responsible for the Health & Safety of the Building and our Customers.

You will provide a high-quality housing support and advisory service to our customers to enhance quality of life, whilst maintaining independence and privacy.


Skills/Experience
Essential

  • Knowledge with working with customers in a housing and care setting
  • Knowledge with providing housing related support, this includes housing benefit matters
  • Able to work as part of a team and liaise with other housing related professionals
  • Good understanding of housing related Health & Safety
  • Good level of knowledge of IT and administration skills.
  • Good oral & written communications.

Desirable Qualifications:

  • Previous housing or administration background
  • Housing Benefit and Tenure experience, delivering estate services, i.e cleaning, caretaking, grounds maintenance services
  • Experience in Health & Safety legislation and best practice
  • Previous experience of working with housing management systems, or IT systems

What you will get in return:

  • A competitive salary, £24,306 per anum
  • Permanent contract, 35 hours per week, Monday
  • Friday
  • Work mobile and laptop
  • Free enhanced DBS
  • Company sick pay after a qualifying period and life insurance
  • Helping to save for your future Guinness will contribute up to 9% towards your pension a matched basis
  • Excellent lifestyle benefits portal including cycle to work scheme and fantastic
    discounts at supermarkets and many other shops, online retailers & leisure activities
  • Simply Health cashback scheme
  • Employee Assistance Programme, **plus more