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Customer Success Manager B2B

4 months ago

Cardiff Gate, United Kingdom Red Rhino Solutions Full time

Customer Success Manager - Implementation Manager

Location:
Cardiff Free Parking

Salary:
£28k - £32k per annum + Bonus + Fantastic Benefits

The Company
A leading provider of technology-based communication and IT products and solutions to business clients in the UK.

People and customer orientated business offering very strong career prospects and great benefits.

The Role Customer Success Manager - Implementation Manager
This is an exciting sales role where you will proactively support the Sales Teams with high value customers.


You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals.


In this role you will:

  • Support the Sales Managers and teams in achieving all business targets by dealing with any service and complaint issues from customers.
  • You will provide a single point of contact directly for clients experiencing service issues.
  • You will manage the pre
- and post-sale relationship with high value clients.

  • You will liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client.
  • You will create business cases to resolve any issues with billing or service and follow through to completion.
  • Ensure the highest standard of professional conduct and service to both customers and colleagues.
To be successful in the role you will have the following experience:

  • Significant experience in a customer service/complaint setting.
  • Excellent communications skills
  • Good problem solver and a passion for providing excellent service.
  • Be accurate, detail orientated and the ability to spot opportunities for improvement
  • You will be able to handle high workloads and prioritise tasks
  • A team player with the ability to work independently.

The Rewards
Basic salary of up to £32k, along with a very attractive benefits and perks.

Genuine opportunity to progress your career in this innovative business.

The backing and support of working for an amazing brand

Great benefits, incentives and culture are just some of the perks that you can expect.

Red Rhino Solutions - A Rare Breed
We work exclusively with our clients to hire the best talent in the market.