Customer Service Associate

2 weeks ago


Wimborne Minster, Dorset, United Kingdom Dovetail Recruitment Full time

Customer Service Associate job in Wimborne Dovetail Recruitment are currently working with a company in Wimborne who have excellent staff retention and a great company culture who are looking for a new Customer Service Associate.

They offer 27 days holiday, employee assistance programs, hybrid working and hours of 9.00am - 5.00pm showing they really value

Customer Service Associate job in Wimborne


Dovetail Recruitment are currently working with a company in Wimborne who have excellent staff retention and a great company culture who are looking for a new Customer Service Associate.

They offer 27 days holiday, employee assistance programs, hybrid working and hours of 9.00am - 5.00pm showing they really value your work/life balance.

They are looking for an additional Customer Service Associate to join them. They also have part time hours available should they be required.


The Customer Service Associate will be the first point of contact for customers who would like advice and assistance with the products on offer.

You will also be responsible for the administration support for the company.

Salary and Benefits for the Customer Service Associate:

  • £25,000 per annum
  • Hybrid working available
  • 27 days holiday (+ 8 Bank Holidays)


Monday
  • Friday 9.00 am pm
  • Annual Car Parking permit
  • Discounts for many local businesses
  • Employee assistance programme + 24/7 counselling and support helpline
  • 24/7 Virtual GP surgery and private prescription service
  • Access to PERKS scheme
  • Discounts on local private gyms
  • An active Social Committee who arranges lots of fun complimentary employee events throughout the year

Duties and Responsibilities:

  • Dealing with telephone and facetoface enquires and provide a great level of customer service, making sure customers feel supported and appreciated
  • Speaking to new and existing customers, giving them all the details of the available options to them
  • Processing administration including new payments, withdrawals, accounts, and bonds
  • Working with solicitors and customers to complete and process mortgages
  • Providing support to the retention officer
  • Producing reports and management information when requested
  • Escalating any customer dissatisfaction to ensure any issues are resolved and the company is delivering excellent service

Minimum Requirements:

  • Previous experience within a customer service position
  • Excellent administration skills with attention to detail
  • Excellent oral and written communication skills
  • Able to work well as part of a team

_ Alternatively, please give us a call so we can tell you much more_

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**Dovetail Recruitment are an independent Recruitment Agency in Bournemouth. Follow us to keep up to date with The South's Job Market Report, Recruitment in Hampshire & Dorset + HR news, as well as our latest jobs, career tips + everything else related to your working world.

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