![XMiles UK](https://media.trabajo.org/img/noimg.jpg)
Customer Services Representative
2 weeks ago
About us
We are autonomous and agile.
Our work environment includes:
- Onthejob training
- Lively atmosphere
- Casual work attire
- Safe work environment
WE'RE HIRING
We're expanding our team and have a rare opportunity for a customer services representative. The role includes;
- Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Use database systems and technology to deliver great customer care
- Help customers register online and process their orders
- Check product availability for customer orders and order or restock items if necessary to satisfy the customer
- Communicate with customers about their orders, including any delays or changes in delivery
- Process returns, warranty claims and refunds through appropriate channels, ensuring accurate records are maintained
- Support marketing team to write articles as required
- Follow the company's policies as directed
Core Days \ Hours
Monday - Friday 09:00 - 16:00
We're looking for a strong team player with excellent communication skills to join our friendly team. An interest in endurance sports would be beneficial, but isn't essential.
Experience:
No experience required
Why work for XMiles UK?
We're based in the beautiful market town of Wimborne. Owner and founder run we've established a reputation as the endurance fuel specialists.
We are the exclusive retailer and distributor for a portfolio of endurance sports nutrition brands and are proud to not only support the local community endurance sports but also to actively participate at an international level.
We can offer a bright, friendly environment to work in, casual dress, paid holiday, pension and flexibility.Job Types:
Full-time, Permanent
Pay:
From £20,930.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Store discount
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Work Location:
In person
Reference ID:
FA-002
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