Technical Support Engineer

2 weeks ago


Gateshead, Gateshead, United Kingdom Central Employment Full time

Central Employment is thrilled to partner with an innovative new client determined to transform their sector with data-led solutions. As they set off on this groundbreaking journey, they are in need of a Technical Support Engineer to strengthen their growing IT team.



Role Details:

  • Hours:
    Monday - Friday, 8:00 AM - 4:30 PM (onsite)

  • Salary:
    £26,000 up to £28,000 after completing PowerBI qualifications (in six months)
    Driving License - Required for travel to local sites


What You'll Gain:

  • Learning Culture:
    Access to a subscription service for continuous learning and skill enhancement

  • Career Growth:
    Opportunities for personal and professional advancement in alignment with the company's rapid growth

  • Dynamic Environment:
    Collaborate with a diverse and skilled team on various Data and IT projects.


Responsibilities:

  • Provide comprehensive IT systems, software, and hardware maintenance and support.
  • Undertake systems administration tasks to ensure smooth operations.
  • Manage, maintain, and support software and hardware infrastructure.
  • Analyze data and create valuable company reports.
  • Facilitate seamless client onboarding.
  • Configure and operate the order processing system (Mintsoft) for clients.
  • Set up clients with customer service software systems, infrastructure, and hardware.

Ideal Candidate Profile:

  • Strong communication and interpersonal skills.
  • Proficiency in engaging with customers via Microsoft Teams, phone, and email.
  • Self-motivated with the ability to excel under pressure.
  • Experience in a service desk role.
  • Proficient in troubleshooting complex software systems.
  • Analytical mindset with exceptional attention to detail.
Ready to Make a Difference? Be part of this exciting success tale in the North East by submitting your CV today

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