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Team Administrator

3 months ago

Kent, United Kingdom Oxleas NHS Foundation Trust Full time
Bexley care are looking to recruit a motivated, enthusiastic and dedicated Administrator to support the Complex Case Team.

The post holder will be responsible for providing an integrated and comprehensive administration service to the Complex Case Team.


You will need to demonstrate excellent verbal and written communication skills and have the ability to meet challenge, handle them in a professional manner.

To provide comprehensive administrative support to the Complex Case Team.


To organise support and assist in the planning and co-ordinating of administration work including the collecting, collating and analysing of data.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings.

Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies.

Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives.

Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent.

We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs.

We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London.

We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families.

This is strengthened by our new values:

  • We're Kind
  • We're Fair
  • We Listen
  • We Care
Recording and monitoring the outcomes of regular meetings including the performance improvement action plans with agreed partners.


To assist with the coordination of the Frequent Attender pathway meeting with partners for an agreed cohort of individuals who are high intensity users of A& E with multiple presentations.


Develop and monitor the contact mechanism for GP's, LAS and other service providers to flag up frequent attenders and high impact users to prevent hospital admissions.

Documentation of the virtual MDT meetings, ensuring attendance and engagement of key players.

Developing system/data base of this cohort of patients.

To be responsible for the development of the administration function and management of office systems.

To maintain and update service activity information on both electronic and manual systems.


To enter computer data in support of the development of clinical information systems within RIO, including uploading documents on RIO.

Ensure all referrals are registered, scanned and uploaded on RIO daily.

To ensure that all patient data is distributed to clinicians as required in a timely manner.


To act as first point of contact for the service, taking the initiative to deal with enquiries in a proactive manner.

To be an advanced user of IT packages including Word, Excel, Power Point as required for complexity of work.

Handling both routine and urgent matters using initiative and with mínimal supervision.

Developing and maintain efficient office systems.

To provide support to the team and develop databases to log patient activity.

Support the service in the provision of ad hoc information requests.

Will be required to meet deadlines and supply information at short notice

To obtain daily updates from patients as directed by clinical staff.