Customer Account Manager

2 weeks ago

Nottingham, Nottingham, United Kingdom Time Recruitment Full time
The Company

They're a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 170 years.

Active around the world, the company focuses on intelligent infrastructure for buildings and distributedenergy systems and on automation and digitalization in the process and manufacturing industries.

My client brings together the digital and physical worlds to benefit customers and society.

Through Mobility, a leading supplier of intelligent mobility solutionsfor rail and road transport, they're also a world-leading supplier of medical technology and digital health services.

This is an exciting time to join our Corporate Account Management team (Industrial and Commercial) as we explore the opportunities generated from market and technology changes and launch new propositions to differentiate from the competition, improve customerexperience and increase Siemens market share.

Your Responsibilities As a Corporate Account Manager, you will have responsibility for the management of a portfolio of

  • Key customer accounts,
  • Building strong relationships,
  • Ensuring customer satisfaction,
  • Growing profitable revenue in accordance with budget commitments and securing profitable contract renewals
  • Work with operational teams to ensue customer satisfaction, resulting in generation of new opportunities.
  • Develop a sound customer contact network that enables you to:
  • Generates knowledge on the customer's specific strategy and its business environment.
  • Analyse customer's markets, position and needs to investigate specific business opportunities for customer related product and service portfolio.
  • Build Supplier market specific valueoriented propositions.
  • Define and implement an account business plan (3 to 5 years).
  • Have good financial management of accounts including invoicing, accruals, credit notes and debt management.
  • Provide timely and accurate completion of all internal reporting, approval and governance documentation including monthly reports, pipeline management and proposal approval governance.
  • You will initiate, facilitate, and lead contract negotiations for new services, variations, and renewals.
  • Manage customer complaints as a point of escalation, if necessary.
What Skills and Experience Do You Bring?

  • An experienced Account Manager with a demonstrable level of success developing enduring and profitable customer relationships
  • Experience in Utilities services with an understanding of the energy market and ideally metering services.
  • The ability to communicate, influence and present effectively at all levels within Siemens and customers.
  • Good organisational and time management skills
  • Effective and proven commercial awareness and negotiation skills
  • Competent in excel with the ability to analyse and compare datasets in the financial management of the accounts

Our compensation package includes:

  • Competitive salary, holiday allowance, pension and other additional benefits
  • We celebrate the fact that our employees are individuals and have different wants and needs.
With this in mind, they have flexible benefits scheme where you can tailor your benefits package to suit you.

It's incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture.

We also appreciate that training and development is important to many and that's why we have a supportive environment which invests in our employee's career growth, whether that's Chartership, training or mentoring.


BENEFITS:

50% bonus and company car.

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