Warranty Claims Processor

2 weeks ago


Colchester, Essex, United Kingdom MSX INTERNATIONAL Full time

Warranty Claims Processor

up to £31,000 per year (DOE)

40 hours per week

Colchester/Remote (Flexible working)

Are you a experienced Warranty professional with excellent Volkswagen Group knowledge?

MSX International has the job for you
MSX International is looking for a Warranty Claims Processor to support Volkswagen Ireland's Warranty Operations.


The Warranty Claims Processor will support projects across the VW Group and will be supported from both the UK and Ireland Warranty teams.


Role Scope
The Warranty Claims Processor will assess claims to VW Warranty Standards, as actioned by the Dealer network.

In this role, the Warranty Claims Processor will:

  • evaluate claims submitted by the Volkswagen Group Ireland Authorised repair network before authorising credit to ensure their technical and financial accuracy
- ensure that repair work scopes are carried out and claimed correctly
- assess dealer performance by monitoring claims and report any suspicions to Team Managers
- ensure that any changes in policy and procedures are understood and communicated to staff
- assist in the resolution of warranty problems that arise and give guidance to internal staff on warranty related issues
- coach Authorised repairer staff in the correct submission of warranty claims

About you


This is a great opportunity for an individual who is currently working in a Warranty function and who wants to take the next step in their Warranty career.

- have Volkswagen Group experience (essential)
- have a minimum of 3 years' experience in Warranty Processes, either from a Franchised Dealership or Head Office environment
- have excellent understanding of vehicle technical repair processes
- have excellent understanding of OEM activities and processes
- have knowledge and understanding of KPIs and measurables
- be someone who is comfortable working alone
-
Being located in the UK and having eligibility to wirh in the UK is a MUST

What's in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

  • up to £31,000 per year
  • 25 days annual leave per year
- cash back health care scheme

  • Life Assurance
- exclusive discounts on everyday purchases as well as exclusive discounts on car purchases

Working pattern and location

  • 40 hours per week


Monday
  • Friday
  • Home based/Colchester (flexible)
  • Travel: occasional to Ireland (possibly twice each year) to support strategic development

About MSX
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

  • Warranty & Technical
  • Parts & Service
  • Channel Management
  • Customer Engagement
  • Fleet & Mobility


Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.


For further information on this role please contact Viktoria Nagy on com

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