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Trade Parts Advisor

3 months ago

Colchester, United Kingdom Toyota Colchester Full time

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The **Steven Eagell Group **is an award-winning employer and **Europe’s largest Lexus and Toyota** retailer, with 32 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as **Trade Parts Advisor** at our **Colchester **branch. We will provide excellent training and genuine career progression opportunities in return.

**Does this sound like you?**
- Enjoy constantly meeting new people and building rapport and connections
- Have strong communication skills and enjoy presenting ideas to others
- Passionate about the automotive industry and want to work in the world’s biggest manufacturer
- Organised and flexible but hard-working
- Enjoy working as part of a team and assisting colleagues
- **If so, then read on for more detailed role information**_

**Key Job Competencies**

**Builds rapport and qualifies the customer’s requirements**
- Listens carefully to customers to build rapport and understand their requirements (both stated and unconscious needs), working both face to face and over the telephone
- Uses a good understanding of the customer’s needs and the products that are available to guide them towards the product that will best meet their needs
- Quotes prices and availability of stocks and accessories to customers
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions

**Co-ordinates the centre’s stock holdings to agreed standards**
- Monitors and maintains agreed stock/accessory levels, minimising VOR order levels where possible
- Orders parts on behalf of the Service team, including special orders i.e. grey import parts
- Checks all parts and accessories are in good order on receipt from the supplier
- Returns code 50 and faulty parts, adhering to the supplier return policy
- Ensures all parts and accessories are correctly stored and located
- Handles warranty claims processing (relating to parts issues), ensuring manufacturer's requirements are adhered to
- Completes all relevant administration promptly and accurately (including customer records and invoicing)

**Works with the Service team to deliver quality service to customers**
- Ensures all Service personnel have access to parts needed to complete the next day work schedule
- Liaises with Service on delivery of requested parts, to allow them to schedule work on customer vehicles and minimise the WIP holding

**Trade sales opportunities**
- Prospects to local trade and co-ordinates van deliveries

**Works as a full member of the centre team**
- Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist

**Privacy Notice**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Colchester, CO4 5XD: reliably commute or plan to relocate before starting work (required)

Work Location: In person