Warranty Claims Processor

5 months ago

Colchester, United Kingdom MSX INTERNATIONAL Full time

**Warranty Claims Processor**

**£31,000 per year***

**40 hours a week**

**Hybrid (home based and Colchester)**

**MSX International has the job for you**

MSX International is looking for a Warranty Claims Processor to support our busy Volkswagen team in Ireland from our beautiful Colchester office.

The Warranty Claims Processor will be responsible for reviewing and correcting warranty claims, authorizing and processing goodwill claims, supporting Volkswagen’s Warranty Improvement Strategy and a number of additional warranty related requirements.

**The Role**

In this role, the Warranty Claims Processor will:

- Evaluate claims submitted by the Volkswagen Group Authorised repair network before authorising credit to ensure their technical and financial accuracy.
- Request any relevant dealer documentation in support of claim justification to safeguard Volkswagen Group UK Financial exposure.
- Ensure the repair work scopes are carried out and claimed correctly.
- Assess dealer performance by monitoring claims and report any suspicions to the Team Managers
- Ensure that any changes in policy and procedures are understood communicated to staff within the organisation and the Dealer network.
- Assist in the resolution of warranty problems that arise within the dealer network and give guidance to internal staff on warranty related issues.
- Carry out any other relevant duties as requested by the Team Managers to ensure the effective performance of the Warranty Department.
- Coach authorised repairer staff in the correct submission of warranty claims.

**About you**

This is an excellent opportunity for an individual with great organizational skills. Our ideal Warranty Claims Processor will have previous experience working in a technical environment within the automotive industry, as well as:

- Excellent understanding of vehicle technical repair processes ideally supported by a formal technical qualification (mechanical or parts technical).
- Demonstrable computer literacy is a pre-requisite for this position, with training supplied for the software packages to be used.
- Capability to show initiative and work without supervision.
- Detailed and accurate work ethos.
- Excellent verbal & written communications skills.
- Ability to work closely with others as part of a team.

**What’s in it for you?**

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

- gross 31.000 GBP
- 25 days annual leave (plus Bank Holidays)
- Pension Plan
- Cash back health care scheme
- exclusive discounts on everyday purchases
- exclusive discounts on car purchases
- potential to progress within the company, with global opportunities updated regularly

**Working pattern and location**
- 40 hours per week
- Monday - Friday
- Permanent contract
- Hyrbid pattern (working from home and in Colchester)

**About MSX**

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Mission**

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

**The MSXI Vision**

To enhance every journey in the world of mobility

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