Receptionist-head & Neck Department

2 weeks ago


York, York City, United Kingdom NISI Staffing Full time
We are recruiting for a
Receptionist for the
Head & Neck Department in one of our NHS clients in
York
-
Job Purpose;_


The purpose of this role is to welcome visitors and to act as the first point of contact for patients wishing to check, amend or cancel their appointment within a busy environment, and taking necessary information from them before they see the Specialists.


Duties and Responsibilities;

  • To keep on top of agreeing a mutually agreeable appointment date/time, cancel appointments and/or clinics following on instruction from the specialities
  • Update any patient information on the Trust's Patient Administration System as necessary including GP details, addresses, mobile numbers, checking the NHS number
  • Monitor patient clinics and available slots daily, replacing cancellations if possible, advising the speciality team where applicable to ensure clinics are fully booked and all slots are fully utilised.
  • To ensure all requests from other departments e.g. secretarial teams/wards are dealt with on a daily basis working within specified and often tight deadlines.
  • To be conversant with all specialities within the team, ensuring all annual leave and sickness are in your knowledge, to reschedule patients appointments
  • Assisting other members of staff with the department when necessary.
- participate in any initiatives within the Department to improve working practices.

Skills needed:

  • Good command of the English language is essential
  • Good Communication Skills as will be first point of contact for patients
  • Be fully conversant with the computerised appointments system
  • Able to Book, Cancel appointments and deal with inquires
  • Able to update GP details, addresses, mobile numbers, checking the NHS number
  • Must have excellent attention to detail

Start ASAP up to 6 weeks

Job Types:
Full-time, Temporary contract

Contract length: 6 weeks

Salary:
£10.00 per hour

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • YORK: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Reference ID:
Head & Neck - Receptionist
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