Anti-social Behaviour Officer

2 weeks ago


Wilmslow, Cheshire East, United Kingdom Independent Housing UK Ltd Full time

About us:


As a Registered Charity and not for profit organisation, we work hard to meet the needs of the people we support - enabling us to ensure money collected in rents is used to provide high quality repairs and maintenance to each property we manage.


Our person-centred approach enables us to:

  • Provide personalised rental housing, housing support and maintenance services to Vulnerable Adults
  • Promote and support independence and choice
  • Value the rights of the people we support
  • Develop long term partnerships
  • Deliver value for money
  • Provide a safe environment for our customers to live in.

Our cultural values are:

  • See it, fix it follow it through
  • Be the best you can be every day
  • Let your personality shine
  • Make people happy
  • There is no I in TEAM
  • Embrace Change
  • Learn, teach, support.
  • Triage Anti-Social Behaviour (ASB) complaints
  • Make contact with victims of ASB
  • Investigate incidents of ASB
  • Take first account statements from victims
  • Interview alleged perpetrators of ASB
  • Prepare warning letter/tenancy breach letters
  • Complete Anti-Social Behaviour contracts with perpetrators
  • Liaise with partner agencies, including the police and Adult social care.
  • Complete Safeguarding (SG) referrals
  • Update Case notes in respect of ASB and SG
  • Liaise with solicitors regarding legal actions
  • Handle incoming calls and provide excellent phone etiquette.
  • Maintain and update office records, spreadsheets and databases.
  • Assist with data entry and ensure accuracy and completeness of information.
  • Coordinate and schedule appointments, Teams meetings
  • Prepare and distribute correspondence and reports.
  • Liaise with Care Providers, Tenancy Support Officer, Solicitors

Qualifications / Experience:

  • Experience of handling Anti Social behaviour case loads Essential
- working with partner agencies to reduce complaints of ASB
  • Essential
  • Working with partner agencies in respect of Safeguarding
  • Essential
  • Proven experience as an administrator or in a similar role.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Proficient in computerized systems, including Microsoft Office Suite (Word,
  • Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).
  • Excellent data entry skills with a high level of accuracy.
  • Strong attention to detail and ability to maintain confidentiality.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
Experience in a housing related industry or familiar with supported or social housing operations is essential

Note:
This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

Pay:
£25,000.00 per year

Benefits:

  • Employee discount
  • Onsite parking
  • Company pension scheme
  • Birthday Leave
  • Progression within a growing company

Schedule:

  • Monday to Friday
  • No weekends

Education:

  • GCSE or equivalent

Additional Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)
  • ASB case management (essential)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (essential)

Ability to Commute:

  • Wilmslow, SK9 2TB (required)

Ability to Relocate:

  • Wilmslow, SK9 2TB Relocate before starting work (required)

Work Location:
In person

Application deadline: 24/05/2024

Pay:
£25,000.00 per year

Benefits:

  • Employee discount
  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Work Location:
In person

Application deadline: 24/05/2024

Reference ID:
ASB Officer
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