Tenant Liaison Officer

2 weeks ago


Wilmslow, Cheshire East, United Kingdom Building Careers UK Full time

Position: Tenant Liaison Officer
Location: Wilmslow
Salary: 17 ph through umbrella

Building Careers is collaborating with a Social Housing company in Wilmlow to hire a Tenant Liaison Officer for a temp to perm postion, starting immediately.

Key Responsibilities:

  • Assist teams and contractors in project planning and delivery, serving as the primary customer interface.
  • Coordinate post-handover feedback, take calls, and resolve inquiries per customer standards.
  • Provide consistent, high-quality service, guiding customers through the works program.
  • Aid day-to-day customer contact, facilitating communication for project smoothness.
  • Monitor on-site and home standards to ensure adherence to good practices.
  • Effectively liaise with customers on timing, choices, and scope of works, addressing specific needs.
  • Record and promptly respond to customer inquiries for excellent service.
  • Support other schedulers in organizing and scheduling work.
  • Actively participate in meetings, serving as the main point of contact.
  • Record and address complaints in line with company policies.
  • Organize tasks effectively, meeting targets and contributing to works programs.
  • Coordinate with Client Officers, utility companies, and staff or contractors for documentation.
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  • Wilmslow, Cheshire East, United Kingdom Building Careers UK Full time

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