2nd Line Support Engineer

1 month ago

Wilmslow, United Kingdom Citation Ltd. Full time

The role

of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.

We are looking for customer focussed people to join our IT department to support our colleagues both hands on in the office and remotely across the UK.

This role would suit someone looking for their next role in IT having at least 1 years’ experience in a similar role preferably with ITIL and Microsoft certifications.

Duties
 Include but not limited to:

Performance and capacity monitoring of systems and environments ISO compliance monitoring and proactive / reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line support / Service Desk in busy periods Set-up new hardware such as PCs, Laptops, iPhones and iPads. General end user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd line support Create and manage user accounts and licences in M, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required.

Skills

Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face to face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused

Technologies

Knowledge and experience in the following is crucial

Windows Platforms – Windows 10/11, Server , , IT Hardware Active Directory PowerShell M / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools

Knowledge and experience in the following will be advantageous.

Hyper V VPN, RDP Mobile devices – iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration

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