Strategic Account Manager

2 weeks ago

Birmingham, Birmingham, United Kingdom SHV Holdings Full time

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Strategic Account Manager Apply remote type Hybrid locations Birmingham time type Full time posted on Posted Yesterday job requisition id R

Role: Strategic Account Manager

Location: Birmingham – West Midlands

ABOUT THE ROLE –

The role will operate in a complex and competitive environment successfully integrating ERIKS at multiple levels within the customer organisation from operational to board level.

The role will develop a deep understanding of the customer and a practical understanding of their strategy and its application, leading to a comprehensive knowledge of how the customer generates earnings and how ERIKS can support the customers strategic objectives for mutual benefit.

The Strategic Customer Manager will work to focus and align ERIKS resource to create mature and authentic relationships, excel in the delivery of our commitments and secure strategic growth opportunities.

In doing this, the role will maximise the mutual value of the ERIKS/customer relationship and ensure long term customer retention.

The purpose of the role is to ensure that ERIKS understands and delights the customer through the contract life and to negotiate, better and secure renewal of the contract upon contract expiration.

  • Development and implementation of a compelling vision and credible strategic customer plan that engages the team in delivering budget and securing customer retention.
  • Deliver retention and growth through authentic leadership; ethically and with integrity, whilst upholding the ERIKS values.
  • Identify and match customer needs with ERIKS value proposition (products & services) that generate demonstrative value to the customer and ERIKS.
  • Hold ERIKS accountable to delivering excellence through declared key performance indicators.

Essential Responsibilities:

  • Development and implementation of credible strategic customer plans.
  • Leadership of an indirect, cross functional team.
  • Development of robust, mature business relationships.
  • Ensuring contract renewal at end of contract term.

Working Hours:

Mon – Fri: 8.30am – 5.30pm

Weekly hours: 40

Breaks: 1 hour

ABOUT YOU –

  • Effective indirect team leadership, ideally cross functional.
  • Proven ability to present, engage and negotiate at a senior leadership/board level.
  • Ability to interpret business and financial metrics, identifying trends, potential risk, customer needs and value adding opportunities.
  • Experience of contract negotiation.

Your offer:

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

  • 25 days plus bank holidays annual holiday entitlement
  • Ability to purchase an additional 5 days holiday subject to scheme rules
  • Contributory Pension Scheme
  • Bike to Work Scheme
  • Life Assurance
  • Up to 1 day's paid leave to concentrate on your wellbeing
  • A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
  • Unlimited mental health support from qualified mental healthcare professionals
  • 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
  • Six 1-2-1 nutritional video consultations per year
  • Six 1-2-1 digitally delivered personal training sessions per year
  • 360 Wellbeing Score — take just four short assessments to get your score and unlock six1-2-1 lifestyle coaching sessions per year
  • Physiotherapy — eight sessions a year shared between you and your partner
  • Medical second opinions
  • Savings and discounts for savings on weekly costs
  • On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
  • Company Sick Pay from day 1
  • Group Income Protection – after a period of sickness absence
  • Long service recognition
  • Free unlimited access to LinkedIn Learning
  • Free ERIKS Branded workwear
  • Free Eye tests
  • Car or Car Allowance
About us:

Hi, we're ERIKS - a leading Specialised Industrial Service Provider.

We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.

Our mission is to make our customer's industry work better.

We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.

Which is where you come in

Why ERIKS?

By joining ERIKS, you'll be part of something special.

Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.

Whether it's development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it's all here for you at ERIKS.

What are you waiting for? We can't do it without you

About Us

Because we need you just as much as you need us.
Together we are unbeatable

Opportunities for growth

ERIKS is growing and has room for enthusiastic, motivated employees to grow with it. ERIKS gives employees the opportunity to develop themselves, at both the professional and personal level.

Dynamic

ERIKS is a healthy, growing enterprise. This brings continuity, stability and, therefore certainty. Certainty, with room for ambition, personal development and innovation.

Challenges and innovation

Working at ERIKS means working in an innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner. All of this as a team and as individual.

Being part of a strong team

ERIKS is constantly working on a corporate culture where people take centre stage. A friendly, open and pleasant work environment with respect for and confidence in one another. A stimulating and challenging workplace climate where knowledge is shared. As an ERIKS employee, you form part of a winning team; a team that helps keep ERIKS the undisputed market leader in its field.

Work placement, traineeship opportunities for students

We offer ample opportunities, especially for students from a technical or commercial background. The wide range of trainee posts at ERIKS offers students the opportunity to gain practical experience at an innovative multinational company. Those in search of an informative and challenging traineeship at an organisation with a friendly and open work climate need look no further than ERIKS. A traineeship in Continental Europe, North America, UK & Ireland and Asia; ERIKS makes it all possible.

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