Medical Receptionist

1 week ago

Havant, Hampshire, United Kingdom Homewell Practice Full time

Job Summary

  • We have an opportunity to join our reception team at the Homewell Practice.
  • Our practice and the demand for GP services has grown over the last 2 years, leading to substantial team expansion.
  • We are seeking a new part-time staff member to join our reception family.
  • We need someone flexible, reliable, loyal, and adaptable, viewing this role as a career opportunity. The ideal candidate enjoys learning and excels in a fast-paced environment.
  • Experience in busy customer service is a must, preferably within a healthcare setting.
  • This diverse role offers daily challenges, requiring a dedicated individual who is up for a challenge and eager to learn. Full training provided.
  • The role involves shift work between 07:30 and 19:00 Monday to Friday.
  • Permanent contract for up to 30 hours per week.

Main Duties of the Job

Brief Job Description

The post holder will undertake various reception and administrative tasks to support the practice's operations. Responsibilities include maintaining a positive and friendly interaction with patients and visitors, both in-person and over the phone. Efficiently directing patients to the appropriate healthcare services, promoting effective communication among patients, primary healthcare team members, and other associated agencies.

About Us

The Practice team is dedicated to delivering quality patient care and received a positive rating from the CQC Inspection in 2022. Enjoy working in a welcoming GP Practice environment with NHS Pension and convenient transport connections.

Job Responsibilities

  • Answer calls from patients and healthcare agencies.
  • Handle patient administration tasks such as registrations, deductions, and address changes.
  • Process patient information from various healthcare agencies.
  • Complete administrative duties assigned by clinicians and the leadership team.
  • Ensure safe and courteous arrival of patients and visitors to the premises.

Experience

  • Prior experience in healthcare or busy customer service roles.
  • Strong teamwork and office administration skills.
  • Excellent IT skills, including familiarity with medical software.
  • Previous exposure to General Practice operations.

Skills

  • Effective written and oral communication.
  • Polite phone etiquette and strong keyboard skills.
  • Problem-solving abilities and interpersonal skills.
  • Proficiency in medical terminology is a plus.
  • Leadership capabilities and flexibility to manage tasks efficiently.

Person Specification

Skills

Essential

  • Excellent communication skills.
  • Strong IT skills.
  • Polite telephone manner.
  • Proficient in Office and Outlook.
  • Effective time management.
  • Ability to work both collaboratively and independently.
  • Good interpersonal and problem-solving skills.
  • Adherence to policies and procedures.

Desirable

  • Experience with EMIS.

Experience

Essential

  • Experience working with the public.
  • Administrative experience.
  • Supporting and training colleagues.

Desirable

  • Healthcare setting experience.
  • IT experience in a medical environment.

Personal Qualities/Attributes

Essential

  • Polite, confident, and cooperative.
  • Motivated and forward-thinking.
  • Integrity, loyalty, and reliability.
  • Sensitive and empathetic.
  • Decisive and organized.
  • Flexible and adaptable to change.
  • Ability to work efficiently under pressure.

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