Customer Service Advisor

1 week ago


Dunfermline, Fife, United Kingdom Fife Council Full time

Proposed Interview Date:
Week Commencing 17 June 2024


Closing Date:
Thursday 13 June 2024


Contract Type:
Temporary for one year


Salary:
FC4 £23,633.23 to £25,829.49 Pro-Rata


Working Pattern: 36 hours per week

Location:
Based at Bankhead Central, Glenrothes


Supporting Statement

Job Details


This role will sit within the Information Management & Request Team (IMRT), which is part of the Customer & On-line Service within the Communities Directorate of Fife Council.

This link will direct you to guidance that explains the various regimes IMRT provide information under.

A knowledge and understanding of the different regimes available to the public to access information from Fife Council would be beneficial.

To record all requests for information on corporate systems.

To work with other staff and customers, internal and external, which requires excellent communication skills.


The post holder will require to provide a high level of support to assist the IMRT to deliver a comprehensive range of information management services.

Establish effective relationships to enable you to work closely with colleagues to deliver high quality services.

To Person
Educated to National level 5 or equivalent with experience in a customer related role.


The post holder should have an interest in Information Management as well as an understanding of Data Protection and Data Security.

Strong organisational skills to manage competing priorities, to ensure compliance with all statutory deadlines.

Well-developed interpersonal skills and the ability to develop meaningful relationships with colleagues and customers.

Ability to work as part of a team as well as working on their own.

You may be required to obtain a Disclosure Check for this role

Benefits ;
You will earn a competitive salary and have access to a range of benefits, including:

  • Pension scheme
  • Access to and support with training opportunities and qualifications for the job. This includes one to one training. Elearning and training from external providers relating to the regimes detailed above and systems utilised by the team.
  • Local and national discounts including supermarkets, restaurants and retail.
  • A link to the role profile is included below. You will find more information about the job and the type of person we are looking for.
  • A link to the role profile is included below. You will find more information about the job and the type of person we are looking for.
  • We are currently shaping our future workstyles however, in light of current advice, we are introducing blended home/office working that will include office access days each week with homeworking for the remainder of your working time.
  • We currently work a blended working style, working from home and office base.

Further Information
-
Role Profile:

- when preparing your supporting statement, review the role profile and think about how you meet the essential criteria
  • Role Profile
-
How We Work Matters:

  • Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
-
Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

-
Directorate Information:

  • Council Department Information


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