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Service Manager

4 months ago

Knaphill, Surrey, United Kingdom TEMPLEWOOD RECRUITMENT LTD Full time

Job Description:
Service Manager


Reporting into the Area Manager, the Service Manager is responsible for delivering Service User centred care; through the efficient operational management of a small cluster of Mental Health Crisis Centre's (typically 6 six service users) and staff allocatedto them; in accordance with company processes and procedures.


Summary of Benefits:

Circa £35k, dependent upon experience

28 days annual leave (inc paid public holidays)

Company Contributory Pension Scheme

Full expensed company mobile phone for business use

Company laptop with full VPN access

Mileage paid for business use

Car business insurance paid

Free on-site car parking

Blue Light Card Benefits scheme - offering a range of discounts on retailers, supermarkets, UK attractions and restaurants.

Key Features of role:
The Service Manager will be specifically responsible for

  • Provision of direct management and supervision to the Operations Team
  • Ensuring the maximisation of Service User interests by liaising with internal and external stakeholders
  • Completing a regular case review, development and implementation of a person centred care plan for Service Users
  • Implementation and monitoring of safeguarding the rights and dignity of Service Users
  • Effective management and control of Service User financials and house budgets
  • Performance management of the Operations Team to maximise management and staff performance and assure compliance with company procedures
  • Conduct training needs analysis for operational staff and work with HR and Training to coordinate the delivery of training and development to maximise competence in their job role
  • Support staff with developing and implementing staffrotas, ensuring that appropriate staff cover is available to Service Users
  • Attending and actively participating in internal management reviews and external forums
  • Accomplishing selfaudits and proactively engage in external compliance audits
  • Enhancing current operations through creating a culture of continuous improvement
Qualifications - The following qualification, skills and experience are required for this role:

  • Preference for NVQ Level 5 in Leadership and Management in Social Care (or equivalent), with a minimum of two years' experience at Service Manager, Deputy Manager or Team Leader level within a Mental Health Crisis care setting; and
  • Strong English spoken, listening, writing, communication and presentation skills
  • Strong administration skills
  • Full driving licence and use of own car for general business use and to support Service Users