Counter Fraud Investigator

2 weeks ago


Tonbridge, Kent, United Kingdom New Appointments Group Full time

Our client, in the Tonbridge area, are seeking an Anti-Fraud Investigator to look into cases of suspected fraud and report any findings.

Salary is £30,000/annum and comes with a host of benefits to include an in-house gym, a discretionary performance-based bonus, career development and training opportunities, parking, pension and a host of social events such as summer and Christmas parties.


  • Duties include writing discrepancy and reservation of rights letters; dealing with risk referrals; conducting extensive and confidential investigations of suspected fraud allegations; undertaking searches for the validation of claims; dealing with counter fraud review calls.
  • Skills and drive/motivation:
  • Particularly key is the ability to deploy conversation management and cognitive interviewing techniques and thereby to undertake effective counter fraud telephone interviews
  • The role requires the ability to "think on your feet" and be adaptive to deal with the different strategies a suspicious claimant may deploy during the interview.
  • Also key is the ability to manage claims under investigation by skillful correspondence, particularly discrepancy letters and dealing with policy holder responses to them in a way that manages fraudulent or suspicious claims to a satisfactory outcome.
  • A flexible approach to combating fraud is required which will include an ability to think laterally, respond to encountered misdirection whilst keeping a clear focus on the overall strategy on a claim and always be alive to potential technical knockouts for misrepresentation at the underwriting stage as well as misrepresentation in the claim
  • Professional, polite assertiveness and determination when faced with claimants who maybe trying to deflect or mislead
  • The appetite and ability to strategise and think tactically through and around obstacles deployed by a suspicious claimant to pursue an investigation
  • Accuracy and attention to detail
  • A methodical approach that does not leave loose ends
  • Ability to work well under pressure and meet deadlines
  • PC literate with good administrative skills.
  • Ability to take on increased ownership and responsibility when necessary.
  • A passion for counter fraud work
  • Attention to detail and nuance both verbal and written
  • A questioning, analytical mindset
  • Excellent customer service skills

Experience / knowledge:

  • At least 5 year's previous experience of working in an fraud investigation role in the desktop basis or field basis preferably.
  • Knowledge of legal proceedings, especially the Fraud Act 2006

Qualifications:

  • Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.
CVs in Word please

  • Tonbridge, Kent, United Kingdom New Appointments Group Full time

    Our client, in the Tonbridge area, are seeking an Anti-Fraud Investigator to look into cases of suspected fraud and report any findings. Salary is £30,000/annum and comes with a host of benefits to include an in-house gym, a discretionary performance-basedbonus, career development and training opportunities, parking, pension and a host of social events such...


  • Tonbridge, Kent, United Kingdom Multi Trades Recruitment Limited Full time

    Multi-Trades Recruitment is looking for a Motor fire and theft claims handler for a well-established company in TONBRIDGE.About you: Particularly key is the ability to deploy conversation management and cognitive interviewing techniques and thereby to undertake effective counterfraud telephone interviews The role requires the ability to "think on your feet"...

  • Claims Handler

    2 weeks ago


    Tonbridge, Kent, United Kingdom Hills Consultants LTD Full time

    Claims HandlersBased in Tonbridge£20,283 to £32,000Our client who are a leading Insurance Management provider specialising within Insurance Claims are looking to recruit Claims Handlers within the following areas:Escape of Water Credit Hire Large Loss Motor Large Loss Home Home Emergency Accidental Damage FNOL Recoveries FOS Complaint Handlers Fire &...


  • Tonbridge, Kent, United Kingdom Multi Trades Recruitment Limited Full time

    Multi-Trades Recruitment is looking for a Large loss claims handler for a well-established company in TONBRIDGE.About you: Good spoken and written communication skills. Accuracy and attention to detail. Ability to take increased ownership and responsibility when necessary. PC literate with great administrative skills. Excellent organization and time...


  • Tonbridge, United Kingdom New Appointments Group Full time

    Our client, in the Tonbridge area, are seeking an Anti-Fraud Investigator to look into cases of suspected fraud and report any findings. Salary is £30,000/annum and comes with a host of benefits to include an in-house gym, a discretionary performance-basedbonus, career development and training opportunities, parking, pension and a host of social events such...


  • Tonbridge, United Kingdom Bond Recruitment Full time

    03177 Motor Claims Counter Fraud Investigator Tonbridge £30,000 pa WE WANT YOU TO BE: Able to handle, investigate and conclude motor claims where fraud is suspected. WE’LL NEED YOU TO BE ABLE TO: Undertake open source and company provided data base searches for the validation of claims identified as requiring such research Conducting extensive and...


  • Tonbridge, United Kingdom Multi Trades Recruitment Limited Full time

    Multi-Trades Recruitment is looking for a Motor fire and theft claims handler for a well-established company in TONBRIDGE. **About you**: - Particularly key is the ability to deploy conversation management and cognitive interviewing techniques and thereby to undertake effective counter-fraud telephone interviews - The role requires the ability to “think...

  • Fraud Investigator

    3 weeks ago


    Tonbridge, United Kingdom Bond Recruitment Full time

    03223 Fraud Investigator Home Claims Tonbridge Kent Salary up to £30,000 pa Salary up to £30,000 per annum **Job Types**: Full-time, Permanent **Salary**: £16,687.11-£30,000.00 per year Schedule: - Monday to Friday Work Location: One location Reference ID: 03223

  • Fraud Investigator

    4 weeks ago


    Tonbridge, United Kingdom Rotate Full time

    Motor Claims - Must have experience within this sector. Full time, Hybrid working, 2 days from home 3 days in the office. Knowledge/Experience required: At least 5 year’s previous experience of working in an fraud investigation role. Knowledge of legal proceedings, especially the Fraud Act 2006. Secondary education with qualifications in Maths and...


  • Tonbridge, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **Motor Fire and Theft Claims Handler** **Tonbridge** **Full time (Hybrid)** **Up to £25,000 DOE + performance related bonus** **Duties include**: - Processing fire and theft claims whilst adhering to DPA, TCF and any other regulations - Dealing with incoming calls; queries and complaint whilst delivering exceptional customer service to customers -...


  • Tonbridge, United Kingdom Rotate On behalf of TC Full time

    We are currently seeking a Fire and Theft Claims Handler to join our Motor team. We're looking for someone with a sharp eye for detail and strong investigation skills. In this role, your primary objective will be to efficiently handle fire and theft claims, ensuring accurate indemnity decisions are made. You'll need to be adept at communicating with...

  • Claims Handler

    1 week ago


    Tonbridge, United Kingdom Trinity Claims Full time

    We are looking for an experienced claims handler to join our small claims team. To provide outstanding customer service and to act as the primary customer contact in managing a portfolio of small claims. **We’ll need you to be able to**: - Advise policyholders on general queries and insurance claims issues for relevant or related peril - Build...

  • Claims Handler

    3 weeks ago


    Tonbridge, United Kingdom Trinity Claims Full time

    Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming...


  • Tonbridge, United Kingdom Adecco UK Full time

    **Tonbridge*** **Salary varies from £24K to £35k*** **Monday - Friday ( No Weekends! )*** **Some Hybrid Working*** **Excellent benefits package and opportunities to develop and progress*** **Subsidence Claims Handler, Motor Fire & Theft experience, Claims Journey Auditor, Fraud Home Claims, Insurance Surveying, Large Loss Claims Handler. **Some of the...


  • Tonbridge, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **Customer Service Advisor** **West Kent** **Up to £24,000 DOE** **Full time, office based role** This role would best suit somebody within a supervisory Customer Service position and who has had exposure to management as you will be responsible for covering the Manager whilst they are out of the office. **Duties include**: - Being the first point of...


  • Tonbridge, United Kingdom Bond Recruitment Full time

    03199 Personal Injury Claims Tonbridge Hybrid £25,000 - £30,000 pa We want you to be: Responsible for investigating, reserving, and negotiating settlement of complex and high-value personal injury claims. The portfolio of claims will range from between £25k - £150k and will include both litigated and non-litigated claims. We’ll need you to be able to:...


  • Tonbridge, United Kingdom Multi Trades Recruitment Limited Full time

    Multi-Trades Recruitment is looking for a Motor fire and theft claims handler for a well-established company in TONBRIDGE. **About you**: - Strong literacy and numeracy skills - Excellent verbal and written communication skills with a polite telephone manner - Capability to vary approach - Tact and assertiveness when dealing with customers who may be...