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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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High Wycombe, Buckinghamshire, United Kingdom Ernest Gordon Recruitment Limited Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Ernest Gordon Recruitment Limited. As a Technical Support Specialist, you will be responsible for providing technical customer support to clients and consumers.Key ResponsibilitiesProviding IT technical support to clients and consumersTroubleshooting technical issues...
Technical Support Engineer
3 months ago
As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues faced by our customers.
You will work closely with our clients to understand their concerns, provide guidance, and deliver effective solutions. This role requires excellent communication skills, a strong technical background, and a customer-centric approach.Responsibilities:
Provide technical support to customers via various channels, including phone, email, and chat
Identify trends in customer issues and proactively propose improvements to our products and services
Maintain a high level of customer satisfaction by providing prompt and effective technical assistance Requirements:
Has worked in or studied the OEM automotive or Motorsport industries and has had some experience of vehicle data analysis, vehicle testing or race data analysis
Proven experience in a technical support or customer-facing role
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
Full clean UK driving licence. #J-18808-Ljbffr