Prescription Clerk

1 week ago

BurnhamonSea, Somerset, United Kingdom Burnham and Berrow Medical Centre Full time

Job Summary:

To provide a high standard of service in the processing of prescription requests


To act as a focal point of communication between the Clinicians, Receptionists, Practice Staff, Patients and local Pharmacies as well as other health care organisations to ensure patient's repeat prescriptions are produced within protocols.

To carry out duties with a positive attitude and can-do approach towards problem solving

Responsibilities:

  • Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within protocols
  • Liaise with patients and pharmacies regarding prescription queries and requests
  • Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
  • Liaise with hospital staff with reference to discharge and clinic letters
  • Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
  • Enter relevant patient information accurately onto EMIS
  • Use the Prescription Tracker to establish the status of electronic prescriptions
  • Undertake any other duties appropriate to the post as requested

Confidentiality:

  • Maintain confidentiality as per the confidentiality policy.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with policies and procedures relating to confidentiality and the protection of person and sensitive data

Health & Safety:


The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Health and Safety policy.


Equality & Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with procedures and policies and current legislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual appraisal.
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

  • Alert ther team members of issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
  • Work effectively with individuals in other agencies to meet patient needs.
  • Effectively manager own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

  • Participate in audits where appropriate.

Person Specification

Qualifications - Essential
English and Maths GCSE or equivalent(A*-C grade)

Qualifications - Desirable
Experience within a pharmacy setting

Experience - Essential
Experience within the NHS or similar health care setting

Experience in a customer focused environment

Experience of using a clinical medical IT system or similar

Experience - Desirable
Evidence of working within a multidisciplinary team

Knowledge of primary care in the NHS

Personal qualities - Essential
Good level of IT skills/typing skills

Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.

Excellent organisation skills - demonstrate the ability to organise systems and paperwork in an office environment.

Strong attention to detail and the ability to transfer accurate information.

Work well under pressure and meet deadlines

Ability to adapt and respond to change.

The ability to use own initiative within clear boundaries, seeking advice when necessary.

Demonstrate enthusiasm and a strong sense of team spirt.

Able to promote good working relationships

Personal qualities - Desirable
Computer literate in EMIS clinical system

Computer literate in Microsoft Word and Outlook

Special requirements - Essential

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