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Prescription Clerk

4 months ago

StocktononTees, United Kingdom Queens Park Medical Centre Full time

Job summary

Queens Park Medical Centre is a busy GP practice based in Stockton-on-Tees. An opportunity has arisen to join our prescribing team, working alongside our 2 prescription clerks, pharmacy technician and practice pharmacist.

This is a challenging role which requires excellent communication and computer skills.

Knowledge of the workings of General Practice or pharmacy experience would be a distinct advantage.

Main duties of the job

The primary responsibility is to provide a high quality service to our patients.

Prescription clerks work as part of the practice team, supporting clinicians in the management and preparation of prescriptions. They must liaise with patients, dealing with prescription queries and providing patient education and advice where appropriate.

The ability to work under pressure whilst remaining calm is essential, whilst also using your own judgement, resourcefulness and common sense.

Facilitating effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies is an essential part of this role.

About us

We are a large, busy practice with 18,700 patients. We have 10 GPs, 4 Nurse Practitioners, a practice Pharmacist, 5 Practice Nurses, 4 HCAs, a wide range of PCN staff and a superb group ofhighly committed and enthusiastic administrative and reception staff.

We are proud to offer a friendly and welcoming environment providing excellent healthcare to the residents of Stockton-on-Tees.

The work is fast paced and challenging but is rewarding, and you will be part of a great team.

Job description

Job responsibilities

Issue repeat prescriptions that are requested in writing, over the reception desk, by post, or via SystmOne in accordance to practice protocol.

Ensure that all requests are issued in a timely manner according to protocol Liaise with patients and pharmacies regarding queries and requests Ensure repeat medication is issued in line with the protocols that are already set out Ensure that any queries on medication are highlighted to the relevant GP/practice pharmacist Pass appropriate requests to doctors/practice pharmacist via task for authorisation Add medication to repeat template as per prescribing clinician request Attend staff meetings and relevant training courses as necessary Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures

Monitor and check tasks and work flows

Reconcile medication from hospital discharge letters

Amend medication from out patient appointment letters

Ensure appropriate monitoring has been undertaking, contacting the patient and booking appointments where necessary and updating recalls.

Person Specification

Qualifications

Essential

Education to GCSE level or equivalent

Experience

Essential

Experience of working with patients/public Working as part of a team

Desirable

Experience of working in a NHS setting Experience of working in General Practice Knowledge of SystmOne Pharmacy experience

Personal and professional attributes

Essential

Sensitivity in dealing with patients concerns and complaints Organised and able to prioritise workloads Flexibility, commitment and adaptability Ability to work under pressure Good verbal and written communication skills Ability to work for the benefit of the team Able to use own initiative