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Travel Administrator

3 months ago

Dumbarton, West Dunbartonshire, United Kingdom Experience Scotland's Wild Full time

Who are we


Experience Scotland's Wild are an award winning, 5 Star ★★★★★ Tour Operator who focus on going above and beyond to ensure our visitors have the most wonderful time possible as they explore Scotland.

We provide Extra Small Group Tours for clients from across the world, taking visitors for short walks in the Highlands, visits to Castles, Standing Stones, historical sites, and Natural locations


Our team are dynamic, and we're always striving to do more, go further, be betterwe will value your feedback and you'll be able to input how we best improve our services, we'll value your energy and enthusiasm for your role and work with you to ensure you have the best experience too, because if you bring passion to your work, it will positively pour back into the visitor experience.


Why work with Experience Scotland's Wild


If you'd like the opportunity to share your passion of Scotland with visitors from around the world, then this job may be perfect for you.


Working for Experience Scotland's Wild will allow you the chance to play an influential part in the growth of a small and dynamic business with ambitions of helping 1000's of clients have an amazing time on their dream vacation.


You'll get the chance to travel to destinations around Scotland to gain knowledge and give you a better understanding of what we're trying to accomplish.


What are we looking for from a Travel Consultant


We're looking for an enthusiastic, positive, and energetic person who has a passion for travel and helping others achieve their travel dreams.

We're needing someone who can become an important part of the team and help in many different aspects of the business, with the overall goal of providing visitors to Scotland a fantastic experience from their first contact all the way through to after they've explored Scotland

The successful applicant will demonstrate a knowledge for Scotland, a willingness to learn and desire to help others.


We need an individual who's driven and can perform using their own initiative, though is determined to help in the overall success of the team.


  • Someone who has excellent customer service and communication skills and is happy dealing with guests from across the globe.
  • You'll take pride in your role and have a natural flair for customer service
  • You'll be able to sell and display the benefits of a trip to Scotland
  • We need someone who can take the lead in a situation and work alone, unsupervised though is equally capable of playing their part in a small and dynamic team

Essential Skills and Requirements for our Travel Consultant

  • You're able to deliver an exceptional Customer experience with outstanding attention to detail
  • Excellent communication skills are essential as you'll be communicating with clients from all over the world from diverse backgrounds and cultures
  • Previous experience working in a customer service role
  • Passion for Scotland and a Willingness to learn if you're willing to learn and have a good cheerful outlook, then we believe that any knowledge can be gained
  • Knowledge and experience in Microsoft Office
  • Strong knowledge & experience of administrative duties

Desirable

  • Experience working with Checkfront Booking system
  • Experience working with third party booking systems like Viator and Get Your Guide
  • Experience as a Travel Agent or Tour Operator
  • Speak multiple languages
  • Experience working with a diverse populations and cultures
  • Experience of managing a team

Example of daily duties of our Travel Consultant

  • Create Itineraries to suite the desires and needs of clients
  • Create estimates for tours, researching expectant costs for elements of the trip
  • Manage bookings via Online booking system and thirdparty agent sites
  • Work directly with Managing Director, Tour Guides, and clients to ensure trips run smoothly
  • Sourcing of accommodation and other services such as activities, distilleries and entrance fees relating to tours for both staff and clients

Travel Consultant Job Benefits

  • Be an integral part of the team with real influence
  • Pension
  • Flexible working hours where appropriate
  • Free Staff Tours (When available)
  • Discounted Tours for Family Members
  • Ongoing Training
  • Staff Social & Events
  • Casual dress
  • Potential for growth & experience with cross company working opportunities

Salary:
From £25,000.00 per year

Benefits:

  • Company pension
  • Employee discount

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Work Location:
In person

Expected start date: 22/02/2024