Personal Facilitator
2 weeks ago
Personal Facilitator
Fixed Term, Part Time
Up to £22,361 per annum (FTE)
Location:
Wickford
Working Style:
Fixed-base worker
Please note that this is a fixed term contract opportunity for a period of 2 years working 7 hours per week. The pro rata salary will be £4,230.46 per annum.
The Opportunity
The Personal Facilitator will support the Customer Services Assistant to deliver their role efficiently and effectively.
The personal facilitator enables the person supported to carry out their role by supporting tasks to allow them to be successful in their role.
The activities are varied and include assimilating complex information in a variety of formats and sharing this information with the Customer Services Assistant.
The facilitator will support and assist in recalling processes and use of various IT systems.They will be supporting with projects and events, preparing resources, managing correspondence, and evaluating in relation to the set project/event.
The Personal Facilitator will also ensure the Customer Services Assistant recalls and is compliant with GDPR as they deliver their role.
Accountabilities
- Assist and support the Customer Services Assistant in undertaking all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
- Assist Customer Services Assistant in providing support to customers using information communications technology (ICT) equipment and software.
- Assist and support the Customer Services Assistant in contributing to promotional activities, marketing and display work and the achievement of agreed targets for income generation.
- Assist and support the Customer Services Assistant with the compilation of statistical returns, and any other general administrative duties.
- Proactively assist & review the Customer Service Assistant's inbox and post, prioritising and marking items for their attention, taking the initiative to resolve issues where appropriate, using personal judgement in relation to prioritisation.
- Represent and communicate on behalf of the Customer Services Assistant to a wide range of internal and external partners/stakeholders, when necessary.
- Support the Customer Services Assistant in complying with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
- Educated to RQF level 3 (A level) or equivalent by experience, with a good understanding of disability and health and safety issues.
- Evidence of continuing professional development and expert knowledge in relevant professional area
- Experience of working within an administrative environment
- Ability to develop skills and knowledge within role.
- Excellent communication skills in order to efficiently develop a good working relationship with the Advisor and, at times, communicate on the Advisor's behalf, reading aloud clearly and confidently.
- Excellent organisation and prioritisation skills to deliver tasks with conflicting deadlines, with the ability to work well under pressure and manage a demanding and varied workload.
- Excellent IT skills including a high level of competency using the MS Office suite of programmes and the ability to manage inboxes and calendars.
- Ability to absorb a variety of information quickly and reinterpret as necessary and ability to produce accurate work to deadline.
Why Essex?
Essex County Council has a location to be proud of.
Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton.
England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.
We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
What you should do next
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community
Follow us on Facebook ,Twitter, Instagram and LinkedIn. Further details can be found on our careers page.
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