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Customer Service and Sales Co-ordinator

4 months ago

Sheffield, Sheffield, United Kingdom CW Fletcher Full time

Role:


We are looking for an energetic, people-oriented individual who is not afraid to challenge the status quo, to help us grow for the future.

You will be a main point of contact for all customers, communicating all customer delivery commitments and taking responsibility for delivery adherence to all customers.


Primary Duties and Responsibilities:

  • Update and load sales orders into the ERP system maintaining delivery schedules.
  • Respond to all customer delivery status requests ensuring information is supported from all areas of the business.
  • Progress and track customer parts from preproduction to completion ensuring targets are achieved.
  • Providing detailed sales analysis assigning risk for sales forecasting.
  • Work alongside the production planner to create recovery/burn down plans and coordinate recoveries progress chasing all areas of the business.
  • Preparing customer arrears information packs for SIOP and senior review ensuring detail has been analysed and causes identified.
  • Prepare status updates and attend weekly customer link calls ensuring commitments are accurate and agreed.
  • Attend NPI meetings providing key information and customer feedback.
  • Support the development and improvements on new weekly delivery metrics.
  • Support production planning department in slow moving WIP data accuracy and resolution.
  • Responsible for maintaining delivery adherence targets to customer.
  • Create, review and communicate weekly schedule comparison.
  • Aligning customer dates, ERP dates and DDP dates.
  • Maintain customer delivery portals.
  • Maintain customer contact sheets with escalation contacts.
  • Review stalled parts list monthly.
  • Continuous improvement projects.
  • To provide impeccable customer support / service.
  • Assist with planning activities when required.

Primary Duties and Responsibilities:

  • Update and load sales orders into the ERP system maintaining delivery schedules.
  • Respond to all customer delivery status requests ensuring information is supported from all areas of the business.
  • Progress and track customer parts from preproduction to completion ensuring targets are achieved.
  • Providing detailed sales analysis assigning risk for sales forecasting.
  • Work alongside the production planner to create recovery/burn down plans and coordinate recoveries progress chasing all areas of the business.
  • Preparing customer arrears information packs for SIOP and senior review ensuring detail has been analysed and causes identified.
  • Prepare status updates and attend weekly customer link calls ensuring commitments are accurate and agreed.
  • Attend NPI meetings providing key information and customer feedback.
  • Support the development and improvements on new weekly delivery metrics.
  • Support production planning department in slow moving WIP data accuracy and resolution.
  • Responsible for maintaining delivery adherence targets to customer.
  • Create, review and communicate weekly schedule comparison.
  • Aligning customer dates, ERP dates and DDP dates.
  • Maintain customer delivery portals.
  • Maintain customer contact sheets with escalation contacts.
  • Review stalled parts list monthly.
  • Continuous improvement projects.
  • To provide impeccable customer support / service.
  • Assist with planning activities when required.

Skills, Experience & Qualification:

  • Relevant experience in a sales/customer service role.
  • Experience working with EFACS or other MRP/ERP systems.
  • An understanding of production planning principles.
  • Excellent numeracy, literacy and communication skills.

Essential Requirements:

  • Excellent Microsoft office skills with the ability to analyse and interrogate data.
  • Able to communicate at all levels within the business.
  • Demonstrate the ability to present a professional and informed impression.
  • Assertive, dynamic and positive attitude.

Benefits:

  • A generous pension scheme
  • Westfield Healthcare
  • Flexible working hours including half day Fridays
  • 35 holidays per annum
  • Onsite Parking